Lead Customer Success Manager
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About The Position
Zilliant is a SaaS company on a mission to eliminate Pricing Anxiety and turn pricing into a strategic advantage for our customers. Guided by our values—People First, Trust, Accountability, Impact, and Innovation—we deliver intelligent solutions that align teams, build confidence, and drive sustainable growth. We know our business is about more than just software—it's about the people who power it, from our dedicated team to the customers we serve. Zilliant is looking for a strategic and experienced Lead Customer Success Manager to join our Customer Success team. In this role, you will be responsible for ensuring the long-term success of our enterprise customers by driving value realization, account retention, and expansion. You will work autonomously with cross-functional leaders to shape customer engagement strategies and resolve challenges through thoughtful, creative solutions. This role demands a proactive, consultative approach, with the ability to manage executive-level relationships and drive business outcomes across large, sophisticated customer accounts.
