Lead Customer Success Manager - REMOTE

Jobgether

18h • Remote

About The Position

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Principal Customer Success Manager. This role is pivotal in leading strategic relationships and ensuring measurable outcomes across our enterprise customer base. By combining executive engagement with hands-on ownership of customer success processes, you will drive adoption, retention, and advocacy within a global, multi-product portfolio. Collaborating closely with internal teams, you will leverage insights and data to enhance customer experiences while fostering trust and driving operational excellence. Your leadership will enable our customers to achieve continuous value and realize their goals effectively.

Requirements

• 10+ years in customer success, account management, or enterprise engagement in B2B SaaS or technology.
• Deep domain expertise managing complex global customers in multi-product portfolios.
• Strong ability to balance strategic relationship management with operational execution.
• Proven success driving adoption, retention, and expansion outcomes.
• Exceptional executive communication and influence skills.
• Proficiency in AI-enabled success platforms (e.g., Gainsight, Salesforce) and data-driven decision making.
• Bachelor's degree required; MBA preferred.

Responsibilities

• Establish and maintain multi-level executive relationships, aligning customer objectives to outcomes and value.
• Lead strategic relationships and success planning for global enterprise customers.
• Oversee the end-to-end customer lifecycle from implementation to renewal and advocacy.
• Drive adoption, value realization, and measurable ROI for every customer.
• Lead proactive risk management to ensure customer satisfaction and retention.
• Partner across functions to ensure seamless customer experience and governance.
• Leverage AI-driven insights and data analytics to manage risk and optimize customer experience.

Benefits

• Flexibility & Work-Life Balance with supportive workplace policies.
• Career Development and Growth with continuous learning opportunities.
• Industry Competitive Benefits including flexible vacation and Mental Health Days.
• Globally recognized culture for inclusion and belonging.
• Social Impact initiatives and paid volunteer days off.
• Opportunities to contribute to environmental, social, and governance projects.

What This Job Offers

• Job Type: Full-time
• Career Level: Principal