Lead Customer Success Manager

AppOmni•Denver, CO

2d•$170,000 - $185,000•Remote

About The Position

AppOmni prevents SaaS data breaches by delivering end-to-end SaaS security. Our platform gives security teams clear visibility into posture, access, third-party connections, AI-related activity, and with built-in discovery to identify unsanctioned SaaS and Shadow AI tools. Backed by continuous monitoring and real-time threat detection, AppOmni helps enterprises identify and resolve risks early, keeping their SaaS applications secure. Recognized as a Frost Radar™ 2025 Leader and Great Place To Work ®, AppOmni continues to set the standard for innovation and customer value in SaaS security. The largest and fastest-growing global enterprises across industries trust AppOmni to secure their SaaS applications. AppOmni thrives off the success of our customers, and we're looking for a strategic, growth-focused, and results-driven Enterprise Customer Success Manager to engage and enable AppOmni’s largest customers. Our Customer Success team serves as the primary advocate for our customers, guiding them along a path to success and engaging resources across AppOmni to accelerate the adoption of the AppOmni product. As a Lead CSM, you will be responsible for driving the full customer lifecycle to show value and ensure customers are actively engaged and fully recognizing the potential of the AppOmni product. Partnering directly with the customer’s team, you’ll have polished communication and a strong presence, coupled with the unique ability to act as a trusted advisor and expert on the AppOmni product.

Requirements

7+ years experience in customer success in a SaaS organization, consulting, technical account management, or sales engineering.
Current experience working directly with large enterprise customers, Fortune 100 companies, and C-level executives.
SaaS security experience, Cloud security experience, Identity and Access Management, or experience in other cybersecurity disciplines are strongly preferred
Experience supporting customer organizations comprised of security teams and business application owners
Working knowledge of common SaaS solutions such as Salesforce, M365, ServiceNow, Workday, Okta.
Self-driven and self-motivated individual who enjoys a fast moving and constantly changing environment.
Strong customer facing and presentation skills with the ability to establish credibility with multiple stakeholders.
Has handled difficult customers or situations and can demonstrate resolutions.
Proficiency in Salesforce, Gainsight, and Zendesk preferred.
You enjoy planning, adjusting, executing, winning, and celebrating as a team

Nice To Haves

Startup experience is a plus.
Knowledge of Python or other languages is a plus.

Responsibilities

Manage and serve as the primary point of contact for all post-sales activity for AppOmni’s top enterprise customers through strong relationship-building, product knowledge, planning and execution
Be consultative and build in-depth relationships and a complete understanding of customer business goals and objectives.
Develop a trusted advisor relationship with customer champions and executive sponsors to drive product adoption and ensure they are using AppOmni to achieve full business value.
Ensure that a plan is in place with each customer for deployment, change management and adoption programs.
Monitor and identify adoption and utilization trends, provide recommendations based on customers' needs, risks, and strategy.
Introduce and implement new products and features as they become available, with the support of the AppOmni Technical Account Manager and/or Implementation Manager.
Increase customer retention by conducting regular health check meetings for tactical items, and performing strategic business reviews for alignment of objectives and outcomes
Track accounts to identify churn risk and work actively to eliminate that risk; own the renewal strategy and work closely with the AppOmni Renewals Manager to influence the successful execution of renewals.
Be the voice of the customer to our internal stakeholders (engineering, product, sales, and executive leadership teams) and provide internal feedback on how AppOmni can better serve our enterprise customers
Work closely with Product and Engineering on identification and tracking of product improvement requests, troubleshooting, and bugs
Simultaneously manage multiple enterprise customers who are at different points in the account lifecycle
Evangelize customer success stories with the Marketing team
Above all, put customer’s needs first and demonstrate customer obsession

Benefits

AppOmni is committed to supporting our employee’s financial, professional and personal well-being.
To do this, we take a holistic view of compensation, one that values not just the immediate financial package, but also long-term growth of both our employees and our company.
We're committed to pay equity and transparency and encourage all candidates to discuss their salary expectations with us early in the application process.
Our total rewards package includes the following:
Base Salary: The annual base salary compensation range in the U.S. for this role is: $170,000 - $185,000 USD. Final offer amounts are determined by factors such as the final candidate’s skills, qualifications, and experience, as well as business considerations and peer compensation.
Stock Options: Our vision is to not just grow as a company but to grow together. By offering stock options, we are inviting you to be an integral part of our journey forward.
Benefits: The many benefits of employment with AppOmni include working remotely, new hire home office / computer equipment stipend, generous paid time off, paid company holidays, paid floating holidays, paid parental leave, paid sick time and paid family leave for applicable states, health insurance - medical, dental, and vision with HSA option, LifeWorks Employee Assistance Program, company-provided life insurance, AD&D, STD/LTD and additional supplemental life insurance options, 401(k) and Roth retirement saving accounts, and a monthly wellness benefit reimbursement. All benefits are subject to eligibility requirements and plan details.

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