Lead, Customer Service

Spartannash Associates • Omaha, NE

286d

About The Position

This role is responsible to provide and maintain a high standard of customer service in the store's front-end operations; to supervise and direct all front-end activities in absence of the Customer Service Manager and operations to ensure that the work shifts at the front end contribute to the financial best interests of the store. Complete all other duties as assigned in a timely manner.

Requirements

• High school graduate or equivalent (GED).
• Proficient Computer skills (email, spreadsheets, etc).
• Ability to read, write, comprehend, and interpret documents.
• Accounting/Bookkeeping skills.
• Interpret/Analyze Financials.
• Develop/Manage Budgets.
• Delegate/Direct/Implement.
• Suggestive Selling/Knowledge of Products.
• Detail Oriented.

Responsibilities

• Accurately perform all transactions; cash, checks, debit/credit/EBT cards, ID requirements, over rings, credits, suspended orders, refunds, bottle returns, vendor coupons, gift certificates, lottery ticket sales, Western Union, Ticket Master, and all other media in accordance with policies.
• Ensure that return-to-stock items are handled in a prompt and orderly manner with the most immediate attention given to perishable items.
• Knowledgeable of product locations in the store.
• Knowledge of advertised items, special prices, coupon deals or other features that apply to the store's sales program.
• Train others to perform all department activities and functions.
• Manage the selection, scheduling, and supervision of others to meet or exceed departmental productivity levels.
• Handle spoiled/damaged products per established guidelines.
• Maintain a clean, attractive and well stocked department.
• Follow all PPE and Safety Guidelines.
• Follow all Food Safety and Cleaning Expectations.
• Follow Guest Experience Guidelines.
• May be assigned tasks in other departments based on customer experience need.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Merchant Wholesalers, Nondurable Goods
• Education Level: High school or GED