Lead Customer Service Teller (Burlington Mall)

Currency Exchange Corporation Ltd • Burlington, MA

268d • $20

About The Position

Currency Exchange International (CXI) is a Money Service Business based in Orlando, Florida. CXI provides a wide range of foreign exchange services to customers in both the United States and in Canada. CXI's primary business channels to service customers are through its company-owned branch locations and foreign exchange partnerships with financial institutions and corporations. CXI has been providing global payment solutions for clients that span wide-ranging industries. As one of North America's leading foreign exchange wholesalers, CXI can provide personalized and efficient service, competitive rates, as well as a number of settlement options. Visit our website to explore Life at CXI: https://www.ceifx.com/about/life-at-cxi. Our Value Statement: We help our clients identify and create foreign exchange solutions, delivering a best practices approach through unparalleled customer service and integrated technology to create significant financial and operational efficiencies.

Requirements

• Demonstrated problem solving skills
• Proficient reading, writing, and mathematics skills
• Proficient interpersonal relations, communicative, and sales skills
• Entry Level Management position
• Ability to work independently, as well as with a team
• High school or equivalent
• Customer Service: 1 year (Preferred)
• Management: 1 year (Preferred)
• Cash-Handling: 1 year (Preferred)

Responsibilities

• Ensure staff follow practices and regulations in the Retail Policy Procedure Manual
• Provide excellent customer service to store's clients
• Ensure store reaches the maximum performance in line with the budget
• Help to organize and ensure full training is carried out with all new employees
• Ensure appearance of branch is neat and tidy at all times
• Assist in ensuring adherence to CXI's retail security policies at all times
• Help in all ways to control operation and staff costs in branch
• Ensure all Money Laundering and Compliance regulations are adhered to at all times
• Ensure all inventories are reconciled on a daily basis in line with procedures
• Maintain adequate inventories of foreign and US Dollar currencies are maintained to support regular seasonal volumes
• Maintain sufficient stocks of foreign and US currency through wholesale inventory ordering
• Keep accurate and detailed records of all transactions, expenses, and inventory levels for accounting purposes
• Maintain excellent working relationship between CXI and the landlord for the facility we lease our branch location from
• Marketing of the branch through referral flyer distribution, web marketing, and check cashing flyer distribution

Benefits

• Commuter Reimbursement - CXI will pay the toll, bus or metro cost in and out of work
• Vacation - 2 weeks of paid vacation
• Sick/Personal Days - 1 week of paid sick/personal time off
• Health/Dental/Vision - CXI pays 60% of the Health/Dental/Vision Insurance premiums
• Short and Long-Term Disability - Plan premiums are fully covered by CXI
• 401K Plan - Eligible to enroll in this plan after 1 year of employment, CXI matched up to 5%

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED