Lead Customer Service Spe

MasTec Utility Services•Miami, FL

13d•Onsite

About The Position

The Lead Customer Service Specialist manages a team of 10 – 20 Customer Service Specialist in completing daily tasks related to customer communication and easement acquisition. In addition, they must understand engineering plans and interpret the job details. This position is responsible for the production of the Customer Service Specialist team. Work with personnel from other departments and outside customers daily.

Requirements

High School Diploma or equivalent combination of related education and experience.
Associates Degree.
Experience Minimum of two (2) years customer service experience required, preferably in a construction or project environment.

Nice To Haves

Expert ability to project professional image and provide excellent customer service.
Expert ability to establish and maintain credibility and interpersonal relationships with diverse group of individuals.
Expert ability organizational and planning skills attention to detail productive without compromising quality.
Solid interpersonal and written/oral communication skills with the ability to relate well and cooperate with others to effectively coordinate activities and accomplish goals.
Solid ability to work under pressure to meet deadlines while managing internal and external customer expectations.

Responsibilities

Oversee the functions and all work associated with the of Customer Service aspect of the project and the assigned team.
Ensure all documents (easements, JBs, etc.) are obtained and completed accurately.
Handle customer escalations.
Participate in customer (FPL) update meetings.
Track employee hours and submitting in a timely manner.
Responsible for reporting work completed (contract units) for each employee.
Train new hires to learn the project and best practices.
Assign new jobs and manage workload among team.
Maintain on-going communication with internal team, FPL, and property owners throughout all stages of the project.