Lead Customer Service Representative
Fifth Third Bank•Murfreesboro, TN
261d
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About The Position
The Lead Customer Service Representative at Fifth Third Bank is responsible for providing excellent customer service in all interactions and referring customers to the appropriate business partner for consultative conversations. This role involves handling complex duties of a Customer Service Representative (CSR) while exercising considerable independent judgment. The representative is accountable for risk management by openly exchanging ideas, elevating concerns, and adhering to policies and procedures. The position aims to ensure a positive customer experience while operating within the Bank's risk appetite.
