Lead Customer Service Representative

Best Friends Pet Care • Gaithersburg, MD

9h

About The Position

Our Leader of the Pack when it comes to pet parent engagement, focused on maintaining top-notch experiences for all of our human and pet guests. We are an Employee-owned and operated company that is expanding, which provides many growth opportunities within the company. We currently have over 80 locations in twenty-six states coast-to-coast and have been in business for 30 years. If you are looking for a company in which you can learn and grow, our countrywide, well-established pet care facility may be the perfect place for you! We offer: · Health, dental, vision, life insurance, STD/LTD, 401K with company matching · ESOP - Employee Stock Ownership Plan (100% company paid) · Paid vacation · Pet supply and service discounts and more! Responsibilities: Main lobby operations – check-ins, check-outs, guest visits and tours, answering general questions Answering and handling calls in a professional manner Maintaining cleanliness Maintaining cleanliness Scheduling File maintenance Data entry Qualifications Required education: High school or equivalent Required experience: Customer Service: 1 year Essential Job Functions: Main lobby operations – check-ins, check-outs, guest visits and tours, answering general questions Answering and handling calls in a professional manner Maintaining cleanliness Maintaining cleanliness Scheduling File maintenance Data entry Requirements: Able to work evenings, weekends, and holidays 1 year customer service experience preferred Computer skills Timekeeping Excellent organizational skills Able to utilize multi-line phone Strong communication skills Able to lift 40 lbs. Able to stand for up to 8 hours a day Able to handle dogs on leashes Display professional manner at all times To learn more, please visit on the web: www.bestfriendspetcare.com

Requirements

• Able to work evenings, weekends, and holidays
• 1 year customer service experience preferred
• Computer skills
• Timekeeping
• Excellent organizational skills
• Able to utilize multi-line phone
• Strong communication skills
• Able to lift 40 lbs.
• Able to stand for up to 8 hours a day
• Able to handle dogs on leashes
• Display professional manner at all times

Responsibilities

• Main lobby operations – check-ins, check-outs, guest visits and tours, answering general questions
• Answering and handling calls in a professional manner
• Maintaining cleanliness
• Scheduling
• File maintenance
• Data entry

Benefits

• Health, dental, vision, life insurance, STD/LTD, 401K with company matching
• ESOP - Employee Stock Ownership Plan (100% company paid)
• Paid vacation
• Pet supply and service discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED