Lead Customer Service Representative

Circle K•Pittsburgh, PA

1d•Onsite

About The Position

The Lead Customer Service Representative at Circle K is responsible for ensuring excellent customer satisfaction, maintaining the store's condition and equipment, and managing merchandising. Key duties include accurately processing sales, handling various payment types, operating fuel and lottery machines, and performing general housekeeping. The role also involves sales and financial controls, such as monitoring shift sales, managing inventory, and assisting with shift audits. A significant aspect of the position is supervisory, where the Lead Customer Service Representative coaches and trains new employees and oversees customer service activities in the absence of the Store Assistant Manager. This includes managing customer traffic, re-assigning duties, and providing performance feedback. The role requires adherence to company standards, reporting incidents, and completing administrative tasks like shift reports and inventory. Circle K's mission is to make people's lives easier, fostering a culture of pride in its global family of 130,000 employees across over 16,000 stores in 26 countries, and is committed to employee growth and development. Regular and predictable onsite attendance is required.

Requirements

Ability to work with the equipment, tools and materials listed above
Ability to work as scheduled including arriving to work on time
Ability to communicate information and ideas so others will understand
Ability to perform essential duties and physical functions described below
Ability to work in the conditions described below

Nice To Haves

High school diploma or GED preferred
Experience in retail sales preferred
Ability to perform the four (4) basic arithmetic operations (add, subtract, multiply and divide) preferred

Responsibilities

Provides prompt excellent customer service in a courteous, friendly and attentive manner
Greets customers as they enter the area and thanks customers as they leave
Gives assistance and offers suggestions or recommendations to the customer
Rings up all sales on cash register properly and accurately, handling money, checks, and other types of payment received for product sold
Performs multi-function operation of fuel console, lottery machines, money order machine, telecom transactions, etc.
Reports to work on time and follows the dress and appearance code
Maintains the store facility’s condition and equipment to Company and/or brand standards by cleaning and performing a variety of general housekeeping duties
Performs multi-function and cleaning duties necessary to maintain store cleanliness inside and out; basic upkeep and cleaning of all equipment in stores
Inspects store facilities and equipment for safety, cleanliness, and proper working order
Contacts maintenance for repair when needed
Completes build-to’s for ordering/purchasing merchandise
Receives and verifies vendor deliveries
Maintains adequate stock throughout the store and supplies in counter areas; rotates stock properly
Places advertising and pricing signage inside or outside the facility including marquees, ceilings, walls and windows
Controls merchandise, cash shortages, and other selling expenses
Assists in maintaining proper inventory levels and shift audits
Monitors shift sales, cash handling procedures and other shift functions including daily close-out functions
Notifies the Store Manager of any sales, cash, inventory or operating discrepancy
May receive and sign vendor deliveries and verify quality and quantity of product
Follows Company and/or brand guidelines for product breakage or spoilage
Supervises the activities of customer service representatives in the absence of the Store Assistant Manager
Helps coach and train new employees to carry out their duties in accordance with Company and/or brand operating, conduct and performance standards
Monitors customer traffic and makes appropriate adjustments to decrease waiting time; may reschedule or re-assign duties of employees based on operational or discipline needs
Assists with counseling of employees and provides feedback to help employees improve performance
May provide direction for managing the fast food service area of the store
Knows the gasoline pricing strategy for the store and changes gasoline prices correctly
Reports all incidents including but not limited to employee or customer injuries, theft, property damage or improper sanitation or waste disposal to the Store Manager
Reports any situation in which unsafe, unlawful or unethical conduct is or might be occurring
Performs duties associated with shift change such as counting the cash drawer, recording employee purchases and completing end of shift/shift change reports
Keeps and ensures all employees keep accurate time keeping records
May take inventory of supplies and equipment
Attends job-related meetings (may be required to work irregular hours)
Provides regular and predicable onsite attendance
Complete daily store reports and other duties as assigned by the Store Manager