Lead Customer Service Representative

Transdev • Denver, CO

54d • $22 - $24

About The Position

Transdev in Denver, Colorado is hiring a Lead Customer Service Representative. The Lead Customer Service Representative assists passengers with situations including, but not limited to, directions, information and mobility devices. We are seeking customer service-oriented professionals who are dedicated to safety.
Applications accepted until 03/31/2026 or until the position is filled
Transdev is proud to offer:
Non-CBA Position:
Competitive compensation package of minimum $22.00– Maximum $24.00
Benefits include:
Vacation: up to two (2) weeks
Sick days: up to 48 hours/6 days
Holidays: 8 paid holidays. Paid based on work schedule.
Other standard benefits include a 401(k) retirement plan, medical, dental, and vision insurance, life insurance, short-term disability, and voluntary long-term disability.
Benefits may vary depending on location policy. The above represents the standard Corporate Policy.

Requirements

• High school education, GED or equivalent
• Minimum of 2 years of call center supervisor experience, preferably in the transportation industry
• Excellent written and oral communication skills
• Computer literate with the capacity to learn new software
• Must be able to work shifts or flexible work schedules as needed.
• Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason
• Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
• Successfully pass a pre-employment drug screen.

Nice To Haves

• Bilingual candidates may be eligible for higher starting pay.

Responsibilities

• Assure quality of operations including leading CSR staff, training, monitoring, and observing customer phone calls and coaching to resolve customer service issues and compliance with policies and procedures
• Resolve escalated customer related concerns & document
• Develop and revise customer service manuals and procedures as well as new employee training and re-training of current employees
• Primary point of contact for maintaining No Shows policy
• Professionally and actively documents issues.
• Resolves customer inquiries relating to transportation; communicates resolution to customers.
• Review daily paperwork to verify accuracy.
• Other duties as required.

Benefits

• Vacation: up to two (2) weeks
• Sick days: up to 48 hours/6 days
• Holidays: 8 paid holidays. Paid based on work schedule.
• Other standard benefits include a 401(k) retirement plan, medical, dental, and vision insurance, life insurance, short-term disability, and voluntary long-term disability.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED