Lead Customer Service Representative

AmeriVet

1d • $19 - $27

About The Position

At AmeriVet, we believe that thriving teams build thriving communities. When you join us, you're stepping into a career with a mission and purpose – and not just a job. Whether you're in a hospital or part of our Support Center, your work helps deliver essential high-quality care for the pets and families who count on us. As a veterinary professional at AmeriVet, you can expect the freedom to do your best work with the tools and resources to support your career growth. Plus, you’ll have a full network of support—from local team leaders, veterinary experts, and a dedicated Support Center that’s here to help. Your voice matters here. Your work has a purpose, and we’re here to help you grow in a way that feels meaningful for you, your team, and the pets and clients in the community around you. Job Summary: Leadership & Team Support Supervise, mentor, and support CSR team members in a positive and respectful manner Train new hires and provide ongoing coaching in a supportive, team-focused environment Promote a culture of collaboration, accountability, and encouragement Assist in staff scheduling to ensure smooth daily operations Lead by example in professionalism, compassion, and communication Client Service Excellence Provide exceptional, compassionate customer service at all times Build and maintain strong, trusting relationships with clients Handle client concerns with empathy, professionalism, and problem-solving skills Educate clients on services, policies, and patient care recommendations Front Desk Operations Oversee appointment scheduling, confirmations, and clinic flow Ensure accurate record keeping, billing, and invoicing Help maintain efficient workflow and minimize client wait times Support front office organization and cleanliness Administrative & Communication Duties Serve as a key communication link between clients, veterinarians, and support staff Assist in implementing and maintaining clinic protocols Handle escalated situations with professionalism and care Support daily administrative tasks and front office needs

Requirements

• 2+ years of customer service experience (veterinary preferred)
• Excellent communication skills and a strong desire to provide compassionate, client-focused service
• Leadership or supervisory experience preferred
• Experience with veterinary software systems preferred
• Strong organizational skills and the ability to handle multiple tasks efficiently, even during busy periods.
• Ability to Thrive in a fast-paced, team-oriented environment
• Compassionate, reliable, and detail-oriented
• Must be able to work in a fast-paced, dynamic environment.
• Occasional lifting up to 40 pounds independently and physical tasks may be required

Nice To Haves

• Leadership or supervisory experience preferred
• Experience with veterinary software systems preferred

Responsibilities

• Supervise, mentor, and support CSR team members in a positive and respectful manner
• Train new hires and provide ongoing coaching in a supportive, team-focused environment
• Promote a culture of collaboration, accountability, and encouragement
• Assist in staff scheduling to ensure smooth daily operations
• Lead by example in professionalism, compassion, and communication
• Provide exceptional, compassionate customer service at all times
• Build and maintain strong, trusting relationships with clients
• Handle client concerns with empathy, professionalism, and problem-solving skills
• Educate clients on services, policies, and patient care recommendations
• Oversee appointment scheduling, confirmations, and clinic flow
• Ensure accurate record keeping, billing, and invoicing
• Help maintain efficient workflow and minimize client wait times
• Support front office organization and cleanliness
• Serve as a key communication link between clients, veterinarians, and support staff
• Assist in implementing and maintaining clinic protocols
• Handle escalated situations with professionalism and care
• Support daily administrative tasks and front office needs

Benefits

• Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.
• Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.
• Health, dental, vision, life insurance, and mental health resources to support your overall well-being.
• Generous paid time off and holidays, because your personal time matters.
• A supportive, collaborative environment where everyone feels a sense of belonging.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees