Lead Customer Service Representative

Best Friends Pet Care•Greenbrook, NJ

About The Position

Our Leader of the Pack when it comes to pet parent engagement, focused on maintaining top-notch experiences for all of our human and pet guests. We are an Employee-owned and operated company that is expanding, which provides many growth opportunities within the company. We currently have over 80 locations in twenty-six states coast-to-coast and have been in business for 30 years. If you are looking for a company in which you can learn and grow, our countrywide, well-established pet care facility may be the perfect place for you! We offer: · Health, dental, vision, life insurance, STD/LTD, 401K with company matching · ESOP - Employee Stock Ownership Plan (100% company paid) · Paid vacation · Pet supply and service discounts and more!

Requirements

High school or equivalent
Customer Service: 1 year
Key holder experience: 1 year
Able to work evenings, weekends, and holidays
1 year customer service experience preferred
Computer skills
Timekeeping
Excellent organizational skills
Able to utilize multi-line phone
Strong communication skills
Able to lift 40 lbs.
Able to stand for up to 8 hours a day
Able to handle dogs on leashes
Display professional manner at all times

Responsibilities

Main lobby operations – check-ins, check-outs, guest visits and tours, answering general questions
Answering and handling calls in a professional manner
Maintaining cleanliness
Opening and closing the location
Scheduling
File maintenance
Data entry