Lead Customer Service Representative
About The Position
Join our team as a Lead Customer Service Representative at Thermo Fisher Scientific, where you'll contribute to our mission to make the world healthier, cleaner, and safer. As a key member of our customer service organization, you'll provide effective leadership in customer support while mentoring team members and contributing to continuous improvement initiatives. You'll handle complex customer inquiries, manage escalations, and coordinate between customers and cross-functional teams. Your role will be essential in maintaining our high standards of customer satisfaction while supporting our company's growth and innovation goals.
Requirements
- 4 years of customer service experience in a professional environment
- Proven leadership experience with ability to coach, mentor, and develop team members
- Strong proficiency in ERP systems (SAP, Oracle) and Microsoft Office Suite
- Exceptional problem-solving abilities and attention to detail
- Outstanding written and verbal communication skills
- Experience in process improvement and implementing best practices
- Ability to handle complex customer situations with diplomacy and professionalism
- Strong organizational and time management skills
- Demonstrated ability to work independently and as part of a team
- Experience with customer relationship management (CRM) systems
- Ability to work effectively in a metric-driven environment
- Flexibility to adapt to changing business needs and priorities
Nice To Haves
- Preferred Fields of Study: Business Administration, Sciences, or related field
- Professional certifications in customer service or relevant field are beneficial
- Knowledge of quality management systems (ISO, cGMP) preferred
- Foreign language skills beneficial
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
