Lead Customer Service Representative - Full TIme, Bonus Eligible

Circle K • McMinnville, OR

115d • $15 - $15

About The Position

The Lead Customer Service Representative position at Circle K involves providing excellent customer service, maintaining store cleanliness, managing inventory, and supervising customer service representatives. The role requires a commitment to customer satisfaction, effective communication, and adherence to company standards. The representative will handle cash transactions, assist with merchandising, and ensure the store's operational efficiency. This full-time position is eligible for bonuses and requires availability for various shifts including days, evenings, and overnight.

Requirements

• High school diploma or GED preferred.
• Experience in retail sales preferred.
• Ability to work with equipment and tools as required.
• Ability to communicate effectively.
• Ability to perform basic arithmetic operations.

Responsibilities

• Provide prompt and excellent customer service in a courteous, friendly, and attentive manner.
• Greet customers as they enter and thank them as they leave.
• Assist customers with suggestions and recommendations.
• Accurately ring up sales and handle various payment types.
• Perform multi-function operations including fuel console and lottery machines.
• Maintain store cleanliness and equipment according to company standards.
• Inspect store facilities for safety and cleanliness.
• Complete build-to's for ordering merchandise and verify vendor deliveries.
• Maintain adequate stock levels and rotate stock properly.
• Control merchandise and cash shortages.
• Monitor shift sales and cash handling procedures.
• Supervise customer service representatives in the absence of the Store Assistant Manager.
• Coach and train new employees.
• Report incidents of theft, injuries, or unsafe conduct to the Store Manager.
• Perform administrative duties associated with shift changes.

Benefits

• Bonus eligibility
• Equal Opportunity Employer
• Compliance with the Americans with Disabilities Act

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Food and Beverage Retailers
• Education Level: High school or GED