Lead Customer Service Rep

Glacier Bank • Chelan, WA

110d • $19 - $28

About The Position

Assure maximum customer service and satisfaction, appropriate control over the processing of all transactions, ensures required protection of Bank assets and assists in achievement of branch goals. Reports directly to the Branch/Service Manager. The pay range for this position is: $19.12 - $28.69 per hour.

Requirements

• High school diploma/GED required.
• A minimum of 1 year previous related banking experience.
• Skilled at making outbound calls.
• Ability to resolve customer issues by providing solutions.
• Ability to build strong relationships with co-workers, business partners and management through collaboration.
• Previous cash handling experience, general knowledge of financial institution, typing, ten-key calculator, and computer competency required.
• Accurate, punctual, alert, dependable, and professional in appearance.
• Ability to relate to others and impart knowledge and information in a clear, precise manner is essential.

Responsibilities

• Provides operational support for the branch and Branch Manager/ Service Manager.
• Performs customer service functions including new accounts opening, department referrals, customer inquiries and problem resolution.
• Required to keep up to date with changes to products and services.
• Works directly with branch manager to meet customer needs in a responsive, efficient manner across department lines.
• Responsible for making daily overdraft decisions, with approval from Branch Manager or Service Manager.
• Acts as Manager on Duty in the absence of the Branch Manager or Service Manager.
• Works closely with Branch Manager/Service Manager for development of CSR skills.
• Ensures compliance with audit requirements by communicating audit standards to staff through continuous in-house audits and by exercising procedural controls and security measures.
• Responsible for completion of monthly audit certification.
• Maintains awareness of changing trends and regulations which might affect the Branch; acts on this information as required.
• Attends Operations meetings as necessary.
• Contributes to the positive image of the branch by coordinating the internal appearance of the branch with Branch Manager/Service Manager.
• Participates in professional bank organizations and civic groups to enhance Bank's visibility and to further personal development.
• Demonstrates effective, positive communication with all bank personnel and maintains a team effort with staff.
• Other duties as assigned.

Benefits

• Medical, dental, vision, and life insurance.
• Health savings account option.
• Employee Assistance Program (EAP).
• Health rewards program.
• Retirement savings plan, including 401(k) and Profit-Sharing plans.
• Short and long-term disability benefits.
• Education and training benefits.
• Discounts on banking products and services.
• Generous Paid Time Off (PTO) plan and paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED