Lead - Customer Service/Ground Operations Agent - ATW

Allegiant•Appleton, WI

1d•$18 - $19•Onsite

About The Position

This position is responsible for overseeing and providing operational support to airport Customer Service/Ground Operations (Cross-Utilized) Agents consistent with the requirements of company policy and federal and state regulations, providing customer service to all customers, including scheduled or charter services. Responsibilities will also include ground operations, aircraft cleaning, security, operations and commissary duties as required.

Requirements

Combination of Education and Experience will be considered.
Must be authorized to work in the US as defined by the Immigration Act of 1986.
Must pass a Criminal Background Check.
High School Diploma/GED
Minimum one (1) year Customer Service experience, airline industry experience
Valid/Unexpired Driver's License
Must be at least 18 years of age and possess a valid driver’s license.
Ability to read, write, and speak English in order to receive and understand instructions, directives, and ensure safety, as well as the ability to interact with customers, is a requirement of the job.

Nice To Haves

Allegiant Customer Service and Ground Operations procedures, basic computer skills, general knowledge of office equipment.
The ideal candidate must be people oriented, highly motivated with a positive and friendly attitude.
Must be able to communicate with internal and external customers with professionalism and integrity.
Must be well groomed and adhere to dress code policy.
Ability to work efficiently under time constraints.
Must be willing to work a flexible schedule including nights, weekends and holidays.

Responsibilities

Coordinate and direct duties and activities of Customer Service/Ground Operations (Cross-Utilized) agents.
Interface with supervisors, leads and all departments to ensure that service issues are addressed and/or corrected to ensure quality of service.
Ensure that all company safety rules (including dangerous goods handling and awareness) are being adhered to.
Report safety hazards and incidents to supervisor.
Perform functions of a Customer Service/Ground Operations (Cross-Utilized) Agent, must be able to work flexible hours, including nights, weekends and holidays and must be able to stay for irregular operations.
May discipline employees (under Supervisory direction) who violate Company rules and regulations.
May cover Supervisory staff vacations and absences, if needed.
Schedule based upon operational need and seniority.
Assign employees to work specific job functions as needed.
Process tickets, check baggage, monitor carry-on baggage for size and quantity, and assign seats.
Provide information on arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements.
Handle denied boarding situations, solicit volunteers, re-accommodate customers and provide hotel, meal, and taxi vouchers when appropriate.
Ensure FAA, Allegiant Air and airport regulations are followed.
Assist Customers with special needs, i.e., Customers who need assistance in boarding.
Load and unload baggage and co-mail of various weight and dimensions to and from aircraft and applicable airport baggage areas.
Marshal in the planes and push back the aircraft.
Operate heavy, motorized machinery/equipment including, but not limited to tugs, tractors, belt loaders, bag carts, push-back tractors, deicers, etc.
Lead by example and motivate team members.
Ability to read and write English.
Coordinate, provide training and ensure training requirements are met for all employees, i.e., new hires, recurrent, supplemental and local training issues.
Other duties as assigned.