Lead Customer Service Associate - Clerk

Utah County, UT • Provo, UT

333d • $19 - $22

About The Position

The County Clerk conducts all elections in Utah county pertaining to county, state or national offices. Marriage licenses and passports are also processed in the Clerk's Office. Under general guidance and supervision of the Customer Service Supervisor or Digital Services Supervisor, oversees processes to expedite the processing/issuance of marriage licenses and acceptance/submittal of passport applications to the United States Department of State. Incumbents serving in this classification perform the most complex duties within the assigned function at the full performance level and are responsible for leading and training others. Performs other statutory obligations of the Clerk's office, as assigned.

Requirements

• High School diploma or equivalent.
• Five (5) years of complex clerical support or customer service work experience, including two (2) years closely related to the duties described.
• Must become a Certified Passport Acceptance Agent during the probationary period.
• Must be a United States Citizen and at least eighteen (18) years of age.
• Must possess a valid driver's license and obtain a valid State of Utah driver's license within sixty (60) days of employment.
• Must submit to a pre-employment drug screen and background check.

Nice To Haves

• Documented typing speed at or above forty (40) WPM net.
• Bilingual in English and one of the following languages: Spanish, Russian, Tagalog, Hebrew.

Responsibilities

• Oversee processes to expedite the processing/issuance of marriage licenses.
• Manage acceptance/submittal of passport applications to the United States Department of State.
• Lead and train other staff members.
• Perform complex clerical support and customer service duties.
• Fulfill other statutory obligations of the Clerk's office as assigned.

Benefits

• 100% paid premiums for health insurance
• Up to 6.2% match in your 401(k)
• Utah Retirement Systems (Pension and 401(k) options)
• Pre-tax savings Health Savings Account (HSA)
• Fourteen (14) paid Holidays
• Dental and Vision Insurance
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Executive, Legislative, and Other General Government Support
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees