Lead, Customer Serivce

Spartannash Associates • Northfield, MN

297d • $14 - $18

About The Position

At SpartanNash, we deliver the ingredients for a better life through customer-focused innovation. We do this for our supply chain customers and U.S. military commissaries, retail store guests and, most importantly, our Associates. In fact, we see a day when each will say, “I can't live without them.” Our SpartanNash family of Associates is 20,000 strong, ranging from bakery managers to order selectors; from IT developers to vice presidents of finance; from HR Business Partners to export specialists. Each of them plays an integral role in SpartanNash's People First culture, Operational Excellence and Insights that Drive Solutions. Ready to contribute to the success of our food solutions company? Apply now!

Requirements

• High school graduate or equivalent (GED).
• Proficient in computer skills (email, spreadsheets, etc.).
• Ability to read, write, comprehend, and interpret documents.
• Accounting/Bookkeeping skills.
• Ability to interpret/analyze financials.
• Ability to develop/manage budgets.
• Ability to delegate/direct/implement.
• Knowledge of suggestive selling and products.
• Detail oriented.

Responsibilities

• Provide and maintain a high standard of customer service in the store's front-end operations.
• Supervise and direct all front-end activities in absence of the Customer Service Manager.
• Ensure that the work shifts at the front end contribute to the financial best interests of the store.
• Accurately perform all transactions including cash, checks, debit/credit/EBT cards, and others.
• Ensure that return-to-stock items are handled promptly, especially perishable items.
• Train others to perform all department activities and functions.
• Manage the selection, scheduling, and supervision of others to meet or exceed departmental productivity levels.
• Handle spoiled/damaged products per established guidelines.
• Maintain a clean, attractive and well stocked department.
• Follow all PPE and Safety Guidelines.
• Follow all Food Safety and Cleaning Expectations.
• Follow Guest Experience Guidelines.
• May be assigned tasks in other departments based on customer experience need.

Benefits

• Full Time Benefits including PTO and 7 paid holidays.
• Eligible for healthcare (single and family) first of the month following date of hire.
• 401(k) plan with employer match available.
• Employer paid Life Insurance, Short Term and Long-Term Disability.
• Paid Parental Leave after six months.
• Part Time Benefits including eligibility to participate in 401(k) plan with employer match and employee stock purchase plan.

What This Job Offers

• Job Type: Part-time
• Industry: Merchant Wholesalers, Nondurable Goods
• Education Level: High school or GED