Lead Customer Quality Engineer

Edwards Vacuum Limited • Hillsboro, OR

107d

About The Position

The Lead Customer Quality Engineer is responsible for ensuring that the sites quality performance meets or exceeds the customer's requirements and the needs of the Edwards onsite Team consistently. Meets or exceeds the standard of world-class performance for responsiveness, quality, cost and delivery, so that Edwards can, in turn, provide a world-class product to its semiconductor customers, each time, every time. Lead CQE will serve as primary POC and the face of Edwards on all quality related issues for internal and external customers driving quick resolution and mitigation. Lead will train, coach and develop his/her team to carry out all responsibilities of their role in their absence ensuring redundancy within the team and adequate coverage. Lead will drive the IKAT Global Quality Team collaborating closely with all internal departments to ensure investigations are thorough and resolve product/service quality issues raised by customers, such as Material Quality Incidents (MQIs), Failure on Install (FOI) and Engineering Change Notices (ECN's). Lead will own and drive all internal MQI alignment meetings ensuring each site globally is supported as needed, clearing roadblocks and helping mitigate delays on progress. Manages the ECN program including tracking, ensuring ECN material is uploaded to customer portal, white papers are followed-up on and completed as well as owns all internal and external ECN review meetings. Lead will own monthly IKAT Global Quality Meetings with the customer ensuring material presented is accurate and ready for presentation. Updates customers in a timely fashion regarding the status of quality issues or any requests. Serves as CMS technical support by helping resolve issues within the CMS system, trains and coaches new users if needed, and identifies system improvements whenever possible. Participates in product quality planning and control process based on customer's specifications and requirements to ensure the voice of customer quality shapes the process. Informs site management team regarding customer feedback and expectations on product's quality. Prepares and updates of all Monthly/quarterly Quality Reports on site Material Quality Incidents (MQI's), Failure on Install (FOI), 8D Corrective Actions, and Engineering Change Notices (ECN's), and continuous improvement projects as required by customers. Trains and guides internal stakeholders in identifying and developing problem solving methodologies to resolve customer-identified quality issues. Assists in new product development activities to identify risk mitigation, capability assessment, and process control activities that will prevent quality issues. Addresses customer quality issues in a timely manner to ensure customer satisfaction. Complies with all safety policies, rules and regulations. Maintains punctual, regular and predictable attendance; works collaboratively in a team environment with a spirit of cooperation. Able to effectively communicate with individuals at all levels internally and externally. Seeks out opportunities for CIP. Respectfully takes direction from manager; other duties as assigned.

Requirements

• Bachelor's Degree in Science/Technical Discipline preferred.
• 5 years of experience using quality tools in an ISO 9001:2015 environment.
• Strong communication skills both verbal and written.
• Ability to remain calm in high stress situations.
• Familiarity with Edwards product family and technical terminology.
• Experience in customer relationship management and process auditing.
• Knowledge of leading process improvement initiatives.
• ASQ Certified Quality Engineer (CQE) or Quality Auditor (CQA) preferred.

Nice To Haves

• Self-directed, experienced leader with excellent communication and customer service skills.

Responsibilities

• Serve as primary POC and the face of Edwards on all quality related issues for internal and external customers.
• Train, coach and develop team members to ensure redundancy and adequate coverage.
• Drive the IKAT Global Quality Team and collaborate with internal departments to resolve product/service quality issues.
• Manage internal MQI alignment meetings and support each site globally.
• Oversee the ECN program, ensuring proper tracking and completion of materials.
• Conduct monthly IKAT Global Quality Meetings with customers.
• Update customers on the status of quality issues and requests.
• Provide CMS technical support and identify system improvements.
• Participate in product quality planning and control processes.
• Inform site management about customer feedback and expectations.
• Prepare and update Monthly/quarterly Quality Reports.
• Train internal stakeholders in problem-solving methodologies.
• Assist in new product development activities to prevent quality issues.
• Address customer quality issues promptly to ensure satisfaction.
• Comply with safety policies and maintain regular attendance.

Benefits

• Culture of trust and accountability.
• Lifelong learning and career growth.
• Innovation powered by people.
• Comprehensive compensation and benefits.
• Health and well-being.

What This Job Offers

• Job Type: Full-time
• Industry: Management of Companies and Enterprises
• Education Level: Bachelor's degree