Lead Customer Marketing

Ironclad-posted 7 days ago

Full-time • Mid Level

San Francisco, CA

501-1,000 employees

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Ironclad is the leading AI contracting platform that transforms agreements into assets. Contracts move faster, insights surface instantly, and agents push work forward, all with you in control. Whether you’re buying or selling, Ironclad unifies the entire process on one intelligent platform, providing leaders with the visibility they need to stay one step ahead. That’s why the world’s most transformative organizations, from OpenAI to the World Health Organization and the Associated Press, trust Ironclad to accelerate their business. We’re consistently recognized as a leader in the industry: a Leader in the Forrester Wave and Gartner Magic Quadrant for Contract Lifecycle Management, a Fortune Great Place to Work, and one of Fast Company’s Most Innovative Workplaces. Ironclad has also been named to Forbes’ AI 50 and Business Insider’s list of Companies to Bet Your Career On. We’re backed by leading investors including Accel, Y Combinator, Sequoia, BOND, and Franklin Templeton. For more information, visit www.ironcladapp.com or follow us on LinkedIn. Job Summary: As our Lead Customer Marketing Manager, you'll own our customer marketing from start to finish, turning satisfied customers into enthusiastic advocates and their success stories into business momentum. We need someone who rolls up their sleeves, collaborates across teams, and loves nothing more than showing the world how Ironclad changes the game for our customers.

Craft narratives: Create compelling content that demonstrates Ironclad's impact across industries and use cases in multiple formats (written, video, events)
Build relationships : Identify and nurture key customers that can support marketing activities through case studies, speaking opportunities, etc
Find the fans : Manage and maintain engagement and advocacy programs, continuously recruiting new customer advocates to help GTM teams meet their business goals.
Customer stories: Manage a library of up-to-date customer success stories, and build strategies to scale customer references
Measure what matters: Manage quarterly customer satisfaction surveys to track program impact and continuously improve engagement
Brand partnership: Partner closely with the corporate marketing team, from communications and social media, to strategy and design, to share our customers’ stories with the world

7+ years of experience in B2B marketing, with a focus on customer marketing or customer advocacy/engagement.
Killer communication skills – you can talk to anyone and make them feel heard
Experience creating and executing marketing campaigns and programs that drive customer engagement and advocacy.
Proficiency in marketing automation tools and CRM systems.
Ability to manage multiple priorities while maintaining high quality standards

100% health coverage for employees (medical, dental, and vision), and 75% coverage for dependents with buy-up plan options available
Market-leading leave policies, including gender-neutral parental leave and compassionate leave
Family forming support through Maven for you and your partner
Paid time off - take the time you need, when you need it
Monthly stipends for wellbeing, hybrid work, and (if applicable) cell phone use
Mental health support through Modern Health, including therapy, coaching, and digital tools
Home office setup stipend to make your space work for you
Pre-tax commuter benefits (US Employees)
401(k) plan with Fidelity with employer match (US Employees)
Regular team events to connect, recharge, and have fun
And most importantly: the opportunity to help build the company you want to work at

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