Lead Customer Experience Specialist

Northwest Center•Nashville, TN

2d•$26 - $31•Onsite

About The Position

This isn’t your average job—and you’re not the average leader. At Northwest Center @ Amazon, we’re looking for a Lead Customer Experience Specialist to take charge of the legendary Banana Stands: the quirky, cheerful heart of the campus where thousands of Amazonians grab a snack, share a smile, and feel part of something fun. As our Lead Customer Experience Specialist, you’re not just handing out bananas—you’re running the entire operation. You’ll be managing inventory, ordering supplies, tracking daily metrics, scheduling your team, and jumping into action whenever something needs solving. Most importantly, you’ll set the tone—bringing energy, warmth, and leadership to every shift. You’ll be the reason people walk away with more than just a banana—they’ll walk away feeling seen, welcomed, and energized. You’ll work across stands located on campus Monday through Friday, 7:15 AM to 3:45 PM, with the occasional evening, weekend, or offsite event as needed. We’re looking for someone who’s organized, proactive, quick on their feet, and loves creating moments that make someone’s day. Sound like your kind of job? Then step up, stand out, and let’s make magic—one banana at a time.

Requirements

GED or high school diploma required
Experience leading people in the workplace.
Experience working in public facing roles or community facing engagement roles.
Experience involving extensive interactions with the public and building partnerships with other vendor partners.
Excellent interpersonal skills with a polite, professional communication style.
Positive, upbeat attitude and the ability to work well with all personality types.
Reliable, punctual, and highly organized.
Proven ability to manage and prioritize multiple tasks effectively.
Strong commitment to Northwest Center’s mission of inclusion and success in diverse environments.
Consistently strong attendance and performance history.
Basic math skills (addition, subtraction, multiplication, and division up to 3 digits).
Ability to retain training content and recognize daily trends (e.g., banana distribution).
Proficient in MS Windows, Excel, and Outlook.
Comfortable working independently with minimal supervision.
Skilled in clear communication with leadership, co-workers, and visitors.
Able to interpret and follow company and client policies and procedures.
Strong problem-solving and conflict resolution skills.
Calm and professional under pressure, including during emergencies or difficult interactions.
High attention to detail and accuracy.
Exercises good judgment and can identify or assist in finding solutions.
Creative, flexible, and open to change in a dynamic work environment.
Must be able to frequently carry and lift a backpack containing a laptop and other supplies, up to 50 pounds.
May need to carry supplies to other buildings.
Ability to walk consistently within a 1.5 radius is required.
Ability to read, write, speak and comprehend the English language
Ability to see both distance and details at close range, within a few feet of the observer (with or without corrective lenses).
Ability to identify and understand the speech of another person (with or without a personal auditory hearing device).
Must be able to stand and/or sit outdoors in all weather conditions above 35 degrees Fahrenheit for 2 to 4 hours at a time and up to 8 hours for the day.
Must be able to handle bananas and/or various food products without allergic reaction.
Could be conditions below 40 degrees for up 3 hours.
Must be able to lift bananas and stack boxes up to 50 lbs.

Nice To Haves

Excellent communication skills preferred.
Experience using MS Office suite of products preferred.

Responsibilities

Lead daily operations of the banana stand and ensure smooth workflow.
Serve as the go-to for deliveries, issues, and quick problem-solving.
Enforce team adherence to standards and policies.
Report shift issues promptly to Leadership.
Track hourly metrics and assist with data collection.
Liaise with leadership, property management, janitorial, and security teams.
Build strong relationships with the community and stakeholders.
Manage scheduling, including breaks, PTO, and coverage.
Support hiring, onboarding, and ongoing Banista training.
Conduct monthly inventory checks on uniforms and equipment.
Arrive on time, ready to work in your Banista uniform.
Set up and tear down the stand, keeping everything organized and in place.
Greet every visitor warmly with 5-star professionalism.
Play upbeat, work-appropriate music during operating hours.
Unload and separate bananas, removing any plastic or damaged fruit.
Keep crates fully stocked throughout the day and manage compost bins.
Maintain a clean, inviting, and well-decorated stand for holidays and events.
Track daily metrics on distribution, compost, and feedback using tracking software.
Record visitor comments and flag urgent issues to supervisors immediately.
Know banana facts and FAQs to engage visitors.
Follow schedules while adapting quickly to unexpected requests.
Monitor for security concerns and follow escalation protocols.
Work across multiple stand locations (including offsite), Monday–Friday, 7:00 AM–3:45 PM, with occasional evenings and weekends.
Cross-train on reception duties like posting materials and supply distribution.

Benefits

Comprehensive Medical, Dental, Vision, Disability, and Life Insurance, effective the month after 30 days of employment
17 Accrued Paid Time Off Days Annually
Additional 10 Annual Floating Holidays, Parental Leave, and Paid Compassion Leave
Retirement 401(K) with a company match
Employment Assistance Program (EAP) via Spring Health
Mental Wellness Program including six free therapy sessions per year
Opportunity for career development with our NWC Mentorship Match program
Wellness Reimbursement Program - $25/month
Student Loan Contribution Program - $50/month
Parking Allowance - $141/month
Pet Insurance Discount Program