Lead Customer Analyst

Danaher • Marlborough, MA

21h • $82,000 - $95,000 • Onsite

About The Position

Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Cytiva, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life. Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies. At Cytiva you will be able to continuously improve yourself and us – working on challenges that truly matter with people that care for each other, our customers, and their patients. Take your next step to an altogether life-changing career. Learn about the Danaher Business System which makes everything possible. The Customer Analyst is responsible for maintaining the integrity of the Oracle Customer Master database, ensuring accurate customer information, and supporting compliance through efficient data governance. You will collaborate with global teams on projects, reporting, and process improvements, while leveraging tools like Salesforce, Oracle Apps, and BI platforms to deliver actionable insights. The ideal candidate is highly organized, able to manage multiple priorities, and passionate about driving operational excellence and continuous improvement. This position reports to the Director of Global Customer Data and is part of the Commercial Excellence organization located in Marlborough, MA and will be an on-site role.

Requirements

• Degree in Business, Data Management, or related field, or equivalent practical experience.
• Multiple years of experience with Oracle Applications (Customer Master, AR, OM), data management and basic SQL query writing (preferred), and familiarity with Salesforce (SFDC) and workflow tools.
• Proven ability to manage multiple priorities and deliver results in a fast-paced environment.

Responsibilities

• Data Integrity & Governance: Ensure accuracy and consistency of the Oracle Customer Master database by reviewing, updating, and correcting records, including efficient screening of customers and resolving duplicates through deletion or merging.
• Compliance & Policy Adherence: Validate completeness of KYC documentation using SFDC, MyWorkflows, case management, and Copilot AI while complying with all regulatory, compliance, and security standards.
• Systems & Process Expertise: Develop deep knowledge of Oracle Customer Master and its integrations (Salesforce, SMAX, Order Management, etc.), understand data flow across platforms, and gain end-to-end insight into account creation processes for a seamless customer experience.
• Reporting, Analytics & Communication: Generate reports using Excel, SQL Developer, and BI tools (QlikView/QlikSense), assist in dashboard creation, and effectively communicate key metrics and insights to functional and technical stakeholders.
• Collaboration & Continuous Improvement: Work with global teams on requirement gathering, testing, and implementation for projects, while analyzing and challenging existing processes to identify and implement efficiency improvements.

Benefits

• Cytiva, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives.
• Whether it’s a health care program or paid time off, our programs contribute to life beyond the job.
• Check out our benefits at Danaher Benefits Info .
• We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level