Lead Customer Access Representative

Presbyterian Medical Services•Espanola, NM

24d

About The Position

JOB DESCRIPTION: CUSTOMER SERVICE / ADMINISTRATION / INSURANCE / COMMUNITY HEALTH POSITION SUMMARY: This position provides receptionist duties for the center and performs a variety of clerical duties including patient appointments and registration, management of patient flow, billing, and payment collections. Provides lead role and ongoing oversight of front desk billing and registration functions.

Requirements

High school diploma or general education degree (GED) required.
Minimum one year experience as a PMS Customer Access Representative.
Computer experience required; ability to work with Windows-based programs strongly preferred.
If required to assist with state Centennial Care / Medicaid enrollment and/or NM Health Insurance Exchange (NMHIX) enrollment, must successfully complete required state and federal health insurance enrollment assistance training programs and obtain related certifications before providing enrollment services and maintain current while required to provide these services.
This position requires successful completion of an initial post-offer of employment: According to PMS Human Resources Policy 205.006, “Healthcare Personnel Testing & Immunization Requirements,” this position must comply with required testing and immunizations. Testing and immunizations including TB, Hepatitis B (consent or waiver), Tdap, MMR, and Varicella, will be available at the employee’s PMS health center. Influenza vaccines will be required according to dates set by the CDC and NMDOH.
If assigned to the Checkerboard Area Health System, this position requires successful completion of an initial post-offer of employment Criminal Records Check.
If required to assist with NM Health Insurance Exchange (NMHIX) enrollment, this position requires successful completion of a Criminal Records Check conducted by the NM Insurance Exchange as a part of their assistor’s application process, prior to providing these services.

Nice To Haves

Experience or training in customer service industry preferred.
Experience in medical billing preferred.
Bilingual Spanish / English or Navajo / English preferred.

Responsibilities

receptionist duties
patient appointments and registration
management of patient flow
billing
payment collections
lead role and ongoing oversight of front desk billing and registration functions