Lead CSR/Teller - Harrisburg, NC - Full-Time

Fifth Third Bank • Harrisburg, NC

409d

About The Position

The Lead CSR/Teller at Fifth Third Bank is responsible for providing exceptional customer service while managing complex duties associated with customer service roles. This position requires independent judgment and accountability for risk management, ensuring a positive customer experience while adhering to bank policies and procedures.

Requirements

• High school diploma or GED.
• Extensive cash handling experience.
• In-depth knowledge of retail policies and procedures.
• Ability to interact comfortably and confidently with the public.
• Demonstrated initiative and sound judgment in decision-making and problem resolution.

Nice To Haves

• Flexibility in scheduling.

Responsibilities

• Provide excellent customer service in all interactions.
• Deepen relationships with customers by listening to their needs and guiding them to appropriate financial solutions.
• Respond promptly to customer inquiries and follow up to resolve issues.
• Maintain confidentiality of customer information and adhere to the Bancorp Code of Business Conduct and Ethics.
• Collaborate with the Financial Center Manager to complete monthly cash counts and report FCA requests.
• Perform daily office responsibilities to ensure efficient operation of the office.
• Maintain accurate balancing records and assist in correcting outages as needed.
• Train newly hired Customer Service Representatives.
• Identify customer needs during interactions and refer them to Bankers and business partners for consultative conversations.

Benefits

• Engaged and inclusive culture.
• Equal employment opportunity regardless of protected status.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees