Lead CSR/Teller - Bloomfield Hills, MI - Full-Time

Fifth Third Bank • Bloomfield Hills, MI

401d

About The Position

The Lead CSR/Teller at Fifth Third Bank is responsible for providing exceptional customer service while managing complex duties associated with customer service roles. This position requires independent judgment and accountability for risk management, ensuring a positive customer experience while adhering to bank policies and procedures.

Requirements

• High school diploma or GED required.
• Extensive cash handling experience.
• In-depth knowledge of retail policies and procedures.
• Ability to interact comfortably and confidently with the public.
• Demonstrated initiative and sound judgment in decision-making and problem resolution.

Nice To Haves

• Flexibility in scheduling.

Responsibilities

• Provide excellent customer service in all interactions.
• Deepen relationships with customers by listening to their needs and guiding them to appropriate financial solutions.
• Follow up on customer questions and find solutions to address issues.
• Maintain confidentiality of customer business and adhere to the Bancorp Code of Business Conduct and Ethics.
• Collaborate with the Financial Center Manager to complete monthly cash counts and report FCA requests.
• Perform daily office responsibilities to maintain efficient operation of the office.
• Maintain a balancing record in line with policy and assist others as needed.
• Assist in training newly hired Customer Service Representatives.
• Identify customer needs during interactions and refer them to Bankers and business partners for consultative conversations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED