(PIA) Part-Time Lead Cross-Utilized Agent

United Ground Express•Bartonville, IL

5h•Onsite

About The Position

The Part-Time Lead Cross-Utilized Agent is responsible for providing a seamless passenger experience, including check-in, ticketing, rebooking itineraries, issuing boarding passes, and handling fees. This role involves resolving passenger issues due to flight interruptions and may include working in the Baggage Service Office to track baggage. The agent ensures accurate passenger information and timely flight departures. Physical duties include prepping and securing aircraft, communicating with flight crew using radio devices, and ensuring compliance with United and FAA regulations. The position requires lifting and handling baggage up to 70 lbs (potentially over 100 items for a single aircraft), pushing/pulling carts, ascending/descending jet-way stairs, bending/stooping/crawling for cargo, and driving ground equipment like tugs, belt loaders, and bag carts. Cleaning aircraft interiors and lavatories is also part of the role. The agent must be able to work outdoors in all temperatures and weather conditions. As a Lead agent, additional responsibilities include managing daily operations, providing direction and coaching to employees, collaborating with station leadership, effective communication with agents, reporting incidents, maintaining professional relationships, and ensuring safe, caring, dependable, and efficient operations.

Requirements

Must be at least 18 years old
Must acquire and maintain credentials vital for the position including fingerprint clearance, local airport badging, and background check
Successful completion of pre-employment process which may include but not be limited to; drug screen, hearing and vision check
Available to work any shift; day or night, weekends, and holidays; mandatory overtime may be required based on operational need
Comfortable working with computers, mobile devices, and new technologies
Must be able to use radio electronic devices to communicate with co-workers or flight crew
Must be able to read, write, fluently speak, and understand the English language
Must be able to carry, bend, lift and turn with bags and other items weighing up to 70 lbs.
Able to perform a variety of physical activities including Pushing, bending, stooping, climbing, and working in tight spaces
Authorized to work in the United States without sponsorship
Must possess and maintain a valid US state driver's license. (Suspended, expired, revoked, or denied licenses are not valid.)
Ability to operate a computer to enter and retrieve data
Ability to utilize radio equipment for communications
Ability to lift up to 70lbs on a consistent basis
Ability to pass all pre-screening clearances applicable to position qualifications

Responsibilities

Greeting passengers and providing a seamless check-in and ticketing experience
Use appropriate reservation/ticketing software to rebook itineraries, issue boarding passes, calculate and collect any appropriate fees
Ensure passenger information is processed accurately and flights are sent out on time
Listen to passengers and resolve their issues in accordance with company policies and procedures as a result of flight interruptions
May work in the Baggage Service Office to track the location of baggage and handle passenger questions
Maintaining composure while managing customer challenges
Read and interpret checked baggage tags, and cargo labels
Prepping and securing the aircraft for the next flight
Use radio electronic devices to communicate with co-workers or flight crew
Ensure compliance with United and Federal Aviation Administration (FAA) regulations and policies
Lift baggage, boxes, or cargo weighing up to 70 lbs. throughout your shift
May require lifting over 100 items for a single aircraft
Push/pull loaded and empty carts during loading/unloading operations
Ascend/descend jet-way stairs while carrying baggage
Bend/stoop and crawl to move and stack/unstack cargo in aircraft
Drive ground equipment such as tugs to help the plane push in/out of the gate, belt loaders to help load baggage, and bag carts to deliver baggage
Cleaning of the interior of the aircraft, clean and service aircraft lavatories
Work outdoors in all temperatures and weather conditions
Successfully pass and maintain Ground Security Coordinator certification
Manage the daily operation to ensure all assigned tasks are complete efficiently and thoroughly
Provide direction, instruction, and coaching to employees as needed
Work closely with station leadership to ensure employee assignments are followed and completed correctly
Effectively communicate with agents
Ensure any injuries, incidents, accidents and/or customer service issues are properly and immediately reported
Maintain professional working relationships with fellow employees, supervisors, managers, other airline employees, and airport authorities
Ensure the operation functions in a safe, caring, dependable and efficient manner
Other duties as assigned