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The Lead Constituent Relationship Management (CRM) Architect at Boston University is a senior-level role responsible for developing and maintaining the CRM strategy in collaboration with various teams, including university leadership. This position requires extensive expertise in Salesforce.com CRM and Marketing solutions, as well as familiarity with other CRM platforms used in Higher Education. The Lead CRM Architect will oversee project deliverables, evaluate new solutions, and mentor technical staff while ensuring that CRM architecture aligns with the university's operational needs.