Lead, Creative Services

CivicPlus, LLC

84d • $70,300 - $101,300

About The Position

This position will be responsible for creating a motivational and productive work environment for other creative services team members as well as individual customer design implementations. The Creative Services Team Lead creates and owns every aspect of a successful design and is responsible for implementing workflow procedures based on direction from the Implementation Team Manager. Their duties include cross-departmental collaboration, implementing process changes, and assisting team in meeting departmental goals. A Team Lead must be confident, proactive, and willing to take on workplace challenges while motivating others.

Requirements

• 3+ years of experience in a creative services role (art director, graphic designer, etc)
• 3+ years demonstrated history of successful leadership experiences such as project ownership, leading cross-functional team projects, etc.
• Figma Experience required
• Bachelor’s degree or equivalent experience
• Demonstrated excellence in setting customer expectations and delivering results on design duties as assigned
• Outstanding communication and leadership skills
• Ability to work effectively within a team with a goal-oriented mindset
• Ability to make quality decisions by using data and/or problem-solving skills
• Excellent time-management skills with attention to detail
• Proficient computer skills including Microsoft Office Suite, Slack, SalesForce, preferred
• Completing web design projects experience required

Nice To Haves

• Experience with automation and workflow tools
• HTML, CSS functional understanding, some experience

Responsibilities

• Strong ability to balance individual design role with high customer satisfaction while prioritizing supporting needs of the team
• Facilitates team and (if necessary) customer meetings
• Effectively communicates relevant project information to team members and/or customers via written or verbal communication
• Resolves and/or escalates issues in a timely fashion and suggests areas for improvement
• Monitor and document productivity and quality of members on team
• Recognize high performance and accomplishments and execute plans for improvement when necessary
• Acts as the subject matter expert for the team
• Fill in for creative services members by managing daily operations in their absence
• Respect decision-making boundaries and know when to call the attention of the manager
• Assist in conducting performance reviews and team development

Benefits

• Comprehensive health insurance
• Dental insurance
• Vision insurance
• Flexible Time Off
• 401(k) plan
• Estimated Salary Grade Range: $70,300 - $101,300

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 501-1,000 employees