Lead Control Management Officer

Wells Fargo Bank•Charlotte, NC

4d•$100,000 - $179,000•Hybrid

About The Position

Wells Fargo is seeking a Lead Control Management Officer in the Global Operations Control Organization as part of the Commercial Banking Operations team. In this role, you will: Own and independently manage 2-3 complex Risk Assessable Units (RAUs), also knows as RCSAs, holding the pen in drafting Responsible for risk identification, risk measures, control identification/design and ratings applicable to the assigned RAUs in partnership with the RAU Owner within the business Manage all risk management activities association to the RAU (i.e.issues, OREs, process change, etc.) to ensure control requirements are met and adhered too by the business owner Become the risk and control subject matter expertise on the service models assigned and underlying L4 processes Provide risk management consulting to support the business in designing and implementing risk-mitigation strategies Collaborate with relevant business group to identify current and emerging risks associated with business activities and operations, and provide guidance in developing and implementing risk-mitigating strategies Integrate yourself in all necessary business routines to ensure your knowledge of the processes is sufficient Monitor assigned portfolio of control activities and escalate when necessary

Requirements

5+ years of Risk Management or Control Management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
5+ years with front-line risk/control management or operations risk demonstrated through one or combination of the following: Commercial Banking, Treasury Services, Payments, or Cash Management.
3+ years experience demonstrated through one or a combination of the following: money movement operations (ACH/Wires/Lockbox/ePay), cash application/reconciliations, suspense, escheatment/AML, and billing/analysis controls.

Nice To Haves

Direct experience supporting branch operations in Canada/US MCCY or other international branches, including FINTRAC/CRA and local regulatory requirements.
Direct exposure to Nostro/GL reconciliation, affiliate funding/sweeps (OBLM), and investigations governance.
Process/quality certifications (e.g., Lean Six Sigma, CRCM, CAMS or equivalent AML credential).
Direct experience with RCSA, control testing, operational risk metrics, incident management/CAPs, and audit/exam readiness.
Strong stakeholder management across operations, technology, compliance, and audit; ability to lead without direct authority.
Direct experience with Issue Management Life Cycle and issue remediation
Exceptional verbal, written, and interpersonal communication skills

Responsibilities

Own and independently manage 2-3 complex Risk Assessable Units (RAUs), also knows as RCSAs, holding the pen in drafting
Responsible for risk identification, risk measures, control identification/design and ratings applicable to the assigned RAUs in partnership with the RAU Owner within the business
Manage all risk management activities association to the RAU (i.e.issues, OREs, process change, etc.) to ensure control requirements are met and adhered too by the business owner
Become the risk and control subject matter expertise on the service models assigned and underlying L4 processes
Provide risk management consulting to support the business in designing and implementing risk-mitigation strategies
Collaborate with relevant business group to identify current and emerging risks associated with business activities and operations, and provide guidance in developing and implementing risk-mitigating strategies
Integrate yourself in all necessary business routines to ensure your knowledge of the processes is sufficient
Monitor assigned portfolio of control activities and escalate when necessary
Develop and test preventive and detective controls, including documented procedures, evidence standards, and sampling plans.
Ensure controls meet compliance and operational risk requirements.
Build and maintain dashboards for KRIs/KPIs (e.g., suspense aging, balancing breaks, refund cycle time, billing accuracy, investigation aging).
Analyze trends and provide actionable insights to drive corrective measures.
Apply strong knowledge of AML and escheatment regulations, including FINTRAC/CRA requirements and payment rules.
Translate regulatory policies into effective operational controls.
Manage multiple remediation programs and testing cycles under tight deadlines.
Demonstrate strong prioritization skills and resilience in a fast-paced environment.