Lead Contract Manager

HubSpot•Cambridge, MA

3h•Remote

About The Position

The Strategic Accounts team at HubSpot sits at the highest-touch end of the Customer Success organization. This team works with our highest paying and Lighthouse customers to help them see extraordinary growth through education, business consulting and delight. As a Lead Contract Manager at HubSpot, you will be in charge of managing customer contracts, handling customer inquiries and renewals, and focusing on maximizing customer investment. Your responsibilities include negotiating value-driven renewals, collaborating with customers and internal stakeholders to drive account growth, and ensuring a positive customer experience throughout the contract renewal process. You will also play a key role in forecasting, contributing to process improvements, mentoring less experienced colleagues, and supporting strategic initiatives within our Contract Management and Customer Success team. This role can be @office @flex or @home work preferences in the US. In this role, you’ll get to: Negotiate value-driven renewals and contract changes while ensuring a superb customer experience. Work collaboratively with customers and internal stakeholders to grow accounts and drive incremental opportunities. Collaborate with Sales Representatives, Customer Success Managers, Management and Legal teams to execute the contract renewal process and ensure a positive experience for the customer. Establish cooperative working relationships with customers. Lead forecasting discussions and pipeline reviews with internal colleagues. Contribute to the growth of the Contract Management Organization by providing feedback and piloting new processes and playbooks. Mentor less experienced Contract Managers to help them learn the ins and outs of the role, best practices, and new skills. Contribute to the strategic evolution of our Contract Management and Customer Success organization by assisting with projects, pilots, and other operational or strategic initiatives. Improve forecast accuracy and consistency Work with senior internal and external stakeholders Develop your understanding of SaaS economics Deliver best in class service to our upmarket customers (200+ employees) Partner with our upmarket customers to understand how best to achieve their goals and solve their challenges

Requirements

Have 5+ years of experience working in contract or renewal management (or in a similar role)
Experience in working with Legal teams to manage complex contract specifications
Experience working with large organizations (200+ employees)
Are passionate about creating a great customer experience
Demonstrate the ability to consistently over-perform versus their targets and other primary metrics
Consistently make significant contributions beyond the day-to-day of their role through mentorship, participation in initiatives or projects, etc.
Work autonomously and strategically
Solve problems with curiosity and creativity
Seek to understand multiple perspectives in a situation
Have growth driven negotiation skills
Show clear communication skills with the ability to effectively lead a phone conversation
Possess prioritization and organizational skills with attention to detail
Embrace a dynamic and motivating environment
Invest in relationships with customers and colleagues
Contribute to a positive team environment of equality and inclusion

Responsibilities

Negotiate value-driven renewals and contract changes while ensuring a superb customer experience.
Work collaboratively with customers and internal stakeholders to grow accounts and drive incremental opportunities.
Collaborate with Sales Representatives, Customer Success Managers, Management and Legal teams to execute the contract renewal process and ensure a positive experience for the customer.
Establish cooperative working relationships with customers.
Lead forecasting discussions and pipeline reviews with internal colleagues.
Contribute to the growth of the Contract Management Organization by providing feedback and piloting new processes and playbooks.
Mentor less experienced Contract Managers to help them learn the ins and outs of the role, best practices, and new skills.
Contribute to the strategic evolution of our Contract Management and Customer Success organization by assisting with projects, pilots, and other operational or strategic initiatives.
Improve forecast accuracy and consistency
Work with senior internal and external stakeholders
Develop your understanding of SaaS economics
Deliver best in class service to our upmarket customers (200+ employees)
Partner with our upmarket customers to understand how best to achieve their goals and solve their challenges