Lead Contact Center Representative (Relationship Banking)
Local Government Federal Credit Union•Raleigh, NC
405d
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About The Position
The Lead Contact Center Representative is responsible for overseeing the daily operations of member services at the Local Government Federal Credit Union. This role involves ensuring effective communication with members through various channels, mentoring team members, and ensuring compliance with financial institution policies. The representative will also handle escalated member issues, provide training, and recommend updates to processes and procedures to enhance member experience.
