Lead Consultant

PowerPlan, Inc

110d

About The Position

A PowerPlan Professional Services Lead Consultant manages project teams of anywhere from 2-8 people to design, configure and customize PowerPlan’s software to meet the specific accounting needs and business processes of utility customers. They may also work independently on smaller but complex engagements over a shorter time span and occasionally will act in the capacity of a Solution Architect in those roles. They are the primary liaison with the Project Manager and work closely with the PM and the System Architect to assign tasks to the implementation team and ensure the project proceeds smoothly, on schedule and within budget. Lead Consultants can fill every role on the team as needed, provide guidance on how to accomplish configuration tasks and coach the team to success. They have the judgement to know when to escalate issues to the PM and to management and they are very good at estimating how long various tasks will take given the assigned resources. Project timelines range from 3 months to 2 years depending on the size and depth of scope. Generally, a Lead Consultant will work one larger project at a time, but they might also be responsible for managing several smaller projects in various stages of completion. Customer Travel as needed estimated 25-50% depending on client need.

Requirements

• Maintain a 78% utilization rate.
• Accurately identify and escalate issues to PM and management.
• Manage client expectations and build great rapport.
• Ensure on-time project completion rates with minimal errors in configuration setups or scripts.
• Receive positive quarterly surveys from peers.
• Be seen as a strong leader and technically capable.
• Receive customer accolades mentioned by name.
• Translate design documents into actionable and prioritized tasks for completion.
• Complete configuration tasks efficiently.
• Demonstrate strong leadership and mentoring skills.
• Accurately assess team capabilities and gaps.

Responsibilities

• Manage the work of Analysts, Consultants and Senior Consultants to deliver larger engagements.
• Provide leadership, oversight, support, guidance and help as needed to less experienced team members.
• Assign tasks to analysts and other consultants and monitor progress and bottlenecks.
• Provide guidance on script development, troubleshooting problems and share technical and functional product knowledge.
• Identify potential bottlenecks, challenges and resource issues to be discussed and resolved with the team and the PM.
• Assist the Project Manager in setting and managing client expectations.
• Clarify objectives, explain technical and functional decisions to clients.
• Manage the Build Process and support the delivery of the project.
• Jump in to help complete build items if a project is falling behind.
• Provide quality assurance for the build/configuration.
• Conduct root cause analysis for escalated issues.
• Track progress and provide regular and timely reports to the project manager.
• Assist the Solution Architect in designing a solution.
• Participate in design sessions and contribute to discussions.
• Increase both product and technical knowledge.

Benefits

• Hybrid work environment with a combination of onsite and remote work.
• Flexible working arrangements when sensible.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 501-1,000 employees