Veeva Systems-posted 3 months ago
$80,000 - $200,000/Yr
Full-time • Mid Level
Remote • Boston, MA
Publishing Industries

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead. At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company - we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors. As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment. Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

  • Lead IT Operations at our customers for Veeva's R&D SaaS solutions
  • Function as a Primary customer liaison managing communication between implementation teams, customer stakeholders, and 3rd parties
  • Oversee customer release management programs including resource planning, release tracking, and forecasting
  • Analyze customer requirements and new product features to develop customer adoption and enhancement roadmaps
  • Guide customers in adopting Vault and industry best practices as part of post-implementation programs focused on the holistic success and continuous improvement of the customer
  • 5+ years of experience in IT Project Management, Support, Consulting, or Product Management
  • Proven track record leading implementation and/or IT operations as a consultant, business analyst, or IT lead and/or business sponsor
  • Proven ability to work both independently and in teams in a dynamic, fast-moving environment
  • Good understanding of SaaS and GxP principles
  • Ability to quickly understand business requirements and design creative solutions
  • Excellent verbal and written communication skills
  • Bachelor's degree or equivalent relevant experience
  • Experience in the Lifesciences Quality, Clinical, Regulatory, or Drug Safety spaces
  • Experience with Data or Content Management applications
  • Direct experience with systems such as Veeva Vault, Documentum, D2, OpenText, SharePoint, FirstDoc, FirstPoint, NextDocs, CARA, MasterControl, TrackWise QMS, BioClinica, IMPACT, Siebel CTMS, Wingspan eTMF, InForm EDC, RAVE, docuBridge, Global Register, goBalto
  • PMP certification
  • Medical, dental, vision, and basic life insurance
  • Flexible PTO and company paid holidays
  • Retirement programs
  • 1% charitable giving program
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