Lead Conference Services Coordinator

Cushman & Wakefield•Plano, TX

3d•$25 - $29•Onsite

About The Position

The Conference Services Coordinator is a key member of the Cushman & Wakefield onsite account team for the client. This individual is part of a broader Workplace Experience team that aims to ensure employees feel productive, engaged, and well supported in the workplace, and that they are able to thrive in a dynamic environment. The Conference Services Coordinator (CSC) is responsible for managing the daily operations of a dedicated conference center at a client’s site. This includes addressing employees’ questions, helping employees troubleshoot, ensuring that spaces are work- and people-ready. The Conference Services Coordinator collaborates regularly with the onsite team to provide a seamless experience for the employees while at the office. We are looking for a highly collaborative self-starter who enjoys solving problems, has fantastic communication skills, and can bring an elevated customer experience to employees and visitors in the conference center.

Requirements

Minimum of 2 year of related work experience in conference services, events, real estate services, travel/hospitality, or customer service.
Communication – Comfortable corresponding with executive level clients, and interacting with individuals at all levels
EQ – Showcase exceptional emotional intelligence and empathy
Organized – Detail oriented, confident, self-starter with exceptional organizational skills
Proactive – Maintain a “can do” mentality with the ability to act with minimal information
Character – Demonstrate integrity, accountability, self-awareness, and strong work ethic. Showcase strong business acumen.
Professional – Project an approachable and professional image in personal appearance, manner, and demeanor.
Resilient – Ability to work under pressure, while acting in a calm manner – including the ability to move heavy furniture and arrange conference room tables and setups
Technology Proficiency – Ability to successfully use the Microsoft Suite and comfortability in learning proprietary tech tools.

Nice To Haves

College degree preferred but not required.

Responsibilities

Provide high touch support to employees in the conference center.
Provide a warm welcome to all employees and guests, leaving them with a positive and professional first impression.
Oversee day-to-day operations for the center (room scheduling, setup configurations including furniture and technology, catering and foodservice coordination, cleaning, and day porter coordination)
Move furniture, arrange tables, and physically setup rooms according to the table configurations requested for the room booking
Provide logistical/concierge-style service and support
Execute general administrative support ensuring end to end accountability so conference center users have an efficient, pleasant, and seamless experience
Conduct routine inspections of all conference/meeting rooms to ensure equipment is operational and room is set and stocked with supplies
Function as the “eyes and ears” of the conference center and proactively submit work orders to report repairs, required maintenance, broken or missing furniture before an end user is impacted.
Follow escalation protocols, having all required knowledge of cross functional teams’ responsibilities
Address all incoming requests from business units on conference services related support
Retrieve and follow up on all after-hours requests
Collaborate with facilities, IT, and catering to provide wholistic support to employees, as needed

Benefits

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work.
In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.

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