Lead Concierge – Luxury Residential Property | Boston, MA

Mediate Management Co • Boston, MA

46d • $27 - $30 • Onsite

About The Position

We’re a well-established property management company celebrating 40 years of excellence. We’re looking for a professional, service-oriented Lead Concierge to oversee our concierge team at a luxury residential building in Boston.

Requirements

• Prior concierge and supervisory experience required (luxury or residential preferred)
• Strong customer service, communication, and organizational skills
• Proficiency with Microsoft Office (Outlook, Word, Excel)
• Ability to walk or stand for extended periods and lift up to 25 lbs
• Calm, professional demeanor in high-pressure situations
• Dependable, detail-oriented, and team-focused attitude

Responsibilities

• Lead, train, and motivate the concierge team to deliver five-star service
• Coordinate team schedules, approve timecards, and ensure proper coverage
• Greet residents and guests with professionalism and warmth
• Manage incoming packages and deliveries using concierge software (Yardi preferred)
• Oversee vendor access and property security protocols
• Maintain clear communication with property management and residents
• Step in for coverage as needed and assist with emergencies or special events

Benefits

• Health Insurance (eligible on first day)
• Company-paid Dental Insurance (eligible on first day)
• Vision Insurance
• Life and AD&D Insurance (company paid)
• Voluntary Life and AD&D options
• 401(k) Profit Sharing Plan with company match
• Competitive Paid Time Off package
• 11 Paid Holidays
• Employee Assistance Program (available 24/7 for employees and family)
• Employee Referral Bonus Program
• Mobile phone compensation

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 51-100 employees