Lead Concierge | Camden Post Oak

Camden • Houston, TX

13d • Onsite

About The Position

Camden’s The Lead Concierge provides a high degree of professionalism and customer service to residents in multi-family residential apartments.

Requirements

• High school diploma or equivalent.
• Minimum one year experience onsite as a concierge or leasing consultant.
• Will also consider two years in a customer service related industry (i.e. hotel, real estate sales, retail).
• Positive attitude, strong work ethic, and ability to lead and motivate others.
• Maintain professional demeanor during high stress situation.
• Self-motivated with the ability to take initiative without instruction.
• Ability to work a varied schedule including weekends and holidays as required.
• Proficiency in Microsoft Office Suite including Teams, Word, Excel, and Outlook.
• Must possess professional written and verbal communication skills.

Responsibilities

• Greeting all residents and prospects as they enter the building.
• Answering all telephone calls and transferring to correct extension or voicemail.
• Receiving, forwarding, and following up on maintenance requests.
• Some problem solving (i.e. handling resident problems after hours)
• Logging and dispensing packages to residents as well as delivering notices to notify residents.
• Keeping accurate key control logs for residents and vendors.
• Responsible for keeping coffee bar stocked, ordering and presenting continental breakfast.
• Takes reservations for guest suites and party room.
• Schedules front desk when temporary service needed.
• Responsible for logging resident phone numbers in front entrance call box.
• Responsible for activating/deactivating key fobs and remotes for new move ins/outs.
• Responsible for all aspects of the valet dry-cleaning service.
• Makes sure amenity areas are always stocked with supplies.
• Responsible for monitoring all surveillance cameras on front desk monitors.
• Perform all other duties as assigned by the community manager.
• Collaborates with concierge team members and works alongside the General/ Community Manager to set expectations for all concierge duties.
• Develops and trains concierge team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees