Lead Concierge

Ciel of Fayetteville•Fayetteville, AR

About The Position

The Concierge is responsible for greeting visitors, arranging tours of the property, answering a multi-line telephone, and providing clerical support to the administrative staff. This position is the first impression of the Community.

Requirements

High school diploma or equivalent preferred.
Able to read, write, and understand the English language, and be able to follow written or oral instructions.
Able to make independent decisions when the circumstances warrant such action and to remain calm during emergency situations.
Able to deal professionally with personnel, residents, family members, visitors, and the general public.
Knowledgeable of administrative practices, processes, and guidelines.
Experience using computer software (Microsoft)
Have patience, professionalism, cheerful disposition and enthusiasm, and be willing to handle residents, staff and visitors, based on whatever maturity level at which they are currently functioning.

Responsibilities

Greet visitors seeking information about the property. Be responsive to the needs of people who inquire about the property and/or who are in the building for meetings with administrative personnel. Direct visitors to appropriate office or resident apartment.
Responsible for assisting residents, family members, and guests with general requests.
Responsible for arranging for tours of the property for individuals making spontaneous visits or those that have made an appointment for the tour.
Answers telephones, record and channel information.
Displays knowledge of the services and programs and other pertinent information regarding the property.
Responsible for the mail meter, stamps, making copies, and other tasks related to office operations.
Processing incoming mail. Sort property mail and distribute mail to mailboxes.
Maintains reception area in a neat and orderly fashion. Ensure that reception desk and lobby has current property literature on display. Ensure that lobby is free of excessive or outdated literature. Ensure that coffee and/or refreshments are fresh and readily available.
Performs clerical duties for property staff as directed by supervisor.
As requested, provide assistance in the dining room serving resident meals.
Provides support to the Community’s marketing efforts through positive/friendly interaction during property tours and telephone contact with the public, and as directed by a supervisor.
Communicates any observed or suspected resident change of condition to a supervisory immediately.
Maintains a safe work environment for all staff, residents and guests, following established safety standards.
Encourages teamwork through cooperative interactions with co-workers and other departments.
Supports a positive and professional image through actions and dress.
Performs other duties consistent with the position as assigned.