Lead Concierge at RiverHouse - The James

JBG SMITH • Arlington, VA

3d

About The Position

Lead Concierges enjoy the opportunity to create extraordinary customer experiences that start the moment a person first walks through the front door. Driven by a desire to build relationships, Lead Concierges naturally excel at anticipating needs and providing superior service so that our customers know that their needs are our highest priority.

Requirements

• Experience in customer service-related fields such as hospitality, retail, or restaurants
• Prior leadership and supervisory experience
• Strong interpersonal skills and a desire for learning and professional development
• Strong aptitude for computer systems and software
• Passion for providing exceptional customer experiences and embodying our core customer service elements of:
• CARING: Demonstrated passion for caring about customers and co-workers alike
• PROFESSIONALISM: Professional presentation and superior written and verbal communication skills
• EMPOWERMENT: Proactive approach with a proven capability to take ownership of customer concerns
• LEADERSHIP: Dependability as a team member who inspires others to achieve excellence
• INCLUSION: Commitment to inclusion and treating everyone with kindness, dignity, and respect

Responsibilities

• Building a strong and cohesive concierge team that is motivated to perform including assisting, training, and coaching new team members while providing feedback to continuously improve the level of service
• Delivering a warm greeting to current and prospective residents to welcome them home
• Providing information to prospective residents and coordinating tours to assist leasing
• Connecting residents with high-end services that are available in the community including the best dog walkers, personal trainers and farm fresh deliveries
• Developing an in-depth knowledge of the neighborhood so that you can recommend the trendiest new coffeeshops, must-see art exhibits and other great things to do in the area
• Maintaining a highly organized front desk to efficiently assist residents with package and dry-cleaning deliveries as well as common area room reservations
• Participating in community activities and social events to build resident relationships
• Quickly responding to all resident requests and using creativity to solve problems to drive resident satisfaction

Benefits

• For a complete benefits overview, please visit the benefits section of our careers page.
• In addition to providing employees with a great place to work, we offer a 20% housing discount at select JBG SMITH communities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees