Lead Concierge
About The Position
When you work at The Avalon of Bloomfield Township, you have a front-row seat to the amazing life stories of the wisest people on earth. What's more, you are part of an extraordinary company - one that's investing in the future of senior living by investing in you. Don't just do a job. Be part of an extraordinary life! The Avalon of Bloomfield Township is recruiting for a hospitality focused Concierge. This role is responsible for meeting and greeting residents, guests, prospective employees, suppliers, vendors, and outside service providers in a warm and professional manner on a daily basis. They are the first face someone sees when visiting our community!
Requirements
- High school diploma or general education degree (GED) required
- Familiarity with Microsoft Office Suite products
- Must demonstrate excellent telephone communication skills
- all employees are required to provide proof of COVID-19 vaccination, or apply for and receive an approved exemption, as a condition of employment.
Responsibilities
- Provide ongoing telephone coverage.
- Solve issues presented by residents, guests, vendors, and suppliers in a manner so that both the organizational objectives are met, as well as the individuals feel they were served appropriately. Keep difficult situations from escalating.
- Accept delivery packages, document receipt of packages in log book, and notify the resident (recipient) of delivery
- Prepare maintenance work orders as requested by residents and staff
- Assist department heads with projects/assignments.
- Retrieve and audit information as requested from records, email, minutes, and other related documents; prepares written summaries of data when needed.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Nursing and Residential Care Facilities
Education Level
High school or GED
Number of Employees
501-1,000 employees
