Lead Concierge - Pacific Gate

Action Property Management•San Diego, CA

9d•$25•Onsite

About The Position

Action Property Management is seeking a seasoned Lead Concierge to join our team at our luxury high-rise association, Pacific Gate in San Diego. We are searching for an individual who thrives in a luxury upscale environment and who has a true passion for hospitality. Job Summary: Under the direction of the Resident Relations & Concierge Manager, the Lead Concierge is the first point of contact for people entering the lobby or calling the association. As such, the Lead Concierge must always display a professional appearance and speak in a polite manner and clear tone, including answering telephones or addressing people who have approached the Concierge Desk. The Lead Concierge is expected to possess a working knowledge of the Associationâs rules, policies and procedures, as well as familiarity with the Associationâs amenities and surroundings in order to assist residents and their guests. In addition to the duties listed above, the Lead Concierge is also the first point of contact for the other Concierge staff, whether working for Action or Securitas. The Lead Concierge is responsible for reviewing and updating post orders, leaving pass-downs, and working with the Assistant General Manager to solve issues relating to the Concierge staff and improving the service that we provide for our clients.

Requirements

At least 2 years concierge or front desk experience in hotel, or luxury residential community.
Polished and professional appearance and demeanor.
Familiar with the city's attractions, entertainment, and dining options.
Proactive in service - not reactive.
Strong organization and multitasking skills
Attentive and capable of building a strong rapport with residents, guests, and team members.
Team player
Strong judgement and solutions oriented
Must be at least 18 years of age and successfully pass a pre-employment background check and drug screening.
Must have a high school diploma or GED equivalent.

Nice To Haves

Events Management experience preferred
Luxury lifestyle customer service

Responsibilities

Greeting residents, guests, and other visitors at the Concierge Desk in a welcoming and professional manner.
Answer telephone calls or address people who enter the lobby or approach the Concierge Desk to politely answer questions, provide information, and assist in accordance with rules, regulations and policies; receive and respond to resident complaints in accordance with established procedures and policies or as appropriate; assist residents with issues or problems that do not require direct management involvement.
Monitor activity in the Lobby and, when necessary, coordinate on-site personnel to address residentsâ and guestsâ needs; utilize the Master Phone Directory to contact residents to announce guests and deliveries.
Maintain the appearance of the Concierge Desk area, Lobby, and main elevators by assuring it is always organized and clean; summon the janitorial or maintenance staff when needed; straighten cushions and periodicals as needed; maintain the back office and package room in a neat and orderly manner.

Benefits

Comprehensive benefits package for qualifying employees.
On-going hospitality and property management training.
Opportunities for career growth and advancement.
Values driven company culture that encourages team work and excellence.
medical, dental, vision, pet insurance, 401(k) with company match, and life and disability support for qualifying team members.
generous paid time off, including vacation hours, sick time, and company-observed holidays for qualifying team members.
We are committed to investing in the infrastructure, technology, training, and tools you need to excel in your role.

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