Lead Concierge

Sundance Resort • Sundance, UT

76d

About The Position

The Lead Concierge plays a key role in curating unforgettable guest experiences at Sundance Mountain Resort. This role leads the Concierge team in creating meaningful connections with guests from the moment they book until long after they depart. This leadership role is part of the Lodging Leadership Team, working closely with fellow department leaders to collaborate, participate in meetings, and contribute to ongoing departmental discussions and initiatives. Through personalized pre-arrival communication, bespoke itineraries, and seamless coordination of resort activities, dining, and amenities, the Head Concierge ensures every guest feels welcomed, informed, and inspired throughout their stay. Beyond orchestrating memorable stays, the Head Concierge serves as both innovator and ambassador - cultivating vendor partnerships, curating unique in-room and on-property experiences that feel distinctly Sundance.

Requirements

• High school diploma or equivalent required; college coursework or certification in hospitality preferred.
• Minimum of 6 months to 1 year of related experience in guest services, hospitality, or concierge roles.
• Proficiency in Microsoft Office, email, spreadsheets, and internet research.
• Experience with Stay N Touch, Fare harbor, Tock, and 2-way radios strongly preferred.
• Must be 21 years of age or older.
• Ability to lift up to 50 lbs. regularly and up to 100 lbs. occasionally.
• Ability to sit, stand, walk, talk, hear, and use hands for extended periods.
• Strong attention to detail, multitasking, and follow-through in a dynamic environment.

Responsibilities

• Lead, train, and support the Concierge team to uphold exceptional service standards.
• Serve as a liaison with external vendors and ensure accurate invoicing, payments, and commission tracking.
• Guide guests with pre-arrival communications, activity reservations, transportation coordination, and dining bookings.
• Manage guest itineraries and ensure seamless communication before, during, and after their stay.
• Collaborate with the Front Desk team, Bell Captain, and Food & Beverage on logistics for high-occupancy days.
• Oversee seasonal offerings and guest programming such as Holiday Happenings.
• Maintain guest amenity programs and manage the ordering and distribution of collateral materials.
• Support development and implementation of a loyalty or repeat guest program.
• Coordinate guest amenities and handwritten welcome cards for in-room delivery.
• Share the Sundance story and commitment to land preservation and environmental stewardship.
• Provide expert knowledge on resort amenities, programming, and area activities (including Park City and Salt Lake City).
• Assist with guest billing and reservation confirmations for various activities and services.
• Utilize Stay N Touch, Fare harbor, Tock, Microsoft Office, and other platforms to support guest service.
• Maintain a professional presence at the Concierge Desk and exhibit exceptional interpersonal and communication skills.

Benefits

• Benefits package that includes: subsidized medical, dental, vision, 401k & paid time off policy.
• Employee discounts on dining and resort amenities.
• Season Pass.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Accommodation
• Education Level: High school or GED
• Number of Employees: 251-500 employees