Lead Computer Operator

F.N.B. Corporation • Hermitage, PA

100d

About The Position

This position is primarily responsible for providing experienced Computer Operator support in a 24/7 processing environment, taking responsibility for shift coverage, providing Tier 2 computer operations support relieving management of these responsibilities. The incumbent has an excellent understanding of PC, mainframe, servers, data communications, file transfer protocols and MS Office products.

Requirements

• Associates degree required.
• Minimum of 5 years of job-related experience required.
• Excellent communication skills, both written and verbal.
• Excellent organizational, analytical and interpersonal skills.
• Ability to work and multi-task in a fast paced environment.
• Detail-oriented.
• Excellent customer service skills.
• Good knowledge of Unisys system commands and console messages.
• Ability to understand and modify Unisys workflows (WFLs).
• Direct experience with computer operations in a bank or financial processing environment.

Nice To Haves

• Appropriate Unisys and Fiserv virtual training modules with manager approval.

Responsibilities

• Maintains detailed understanding of job processing requirements and data flow of all Bank applications.
• Provides Tier 2 Support for timely response to issues and questions from Computer Operators escalating these to Technology management when appropriate.
• Is able to expertly cover all Computer Operators' shifts for time off, vacation, sick time, etc.
• Works with Business Systems Analysts in coordination of test environments and problem resolution for production and test environments.
• Consults with Technology management and staff to improve operational effectiveness of the department.
• Demonstrates interpersonal and communication skills.
• Participates with Technology and computer operations (all shifts) in planning and implementing cost effective solutions to increase productivity as approved by management.
• Provides first line of defense for computer operations with skills to consult, troubleshoot and resolve escalated issues.
• Administers files transfer systems and utilities.
• Maintains Computer Operations production check lists, logs and procedures.
• Participates in Technology projects and strategic initiatives.
• Trains new Computer Operators on all aspects of shift responsibilities and existing Computer Operators on new procedures and processes.
• Leads team, helps coordinate work and processes, assigns work and provides input for performance management.
• Performs other related duties and projects as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree
• Number of Employees: 1,001-5,000 employees