Lead, Communications Business Partner - Investor Relations (Hybrid)

TruStage•Madison, WI

29d•Hybrid

About The Position

At TruStage, we’re on a mission to make a brighter financial future accessible to everyone. We put people first, and work hand in hand with employees and customers to create a diverse and inclusive environment. Passionate about building insurance and financial services solutions, we push the boundaries of what’s possible. We need you to help us shape what’s next. You’ll be encouraged to share your experiences, ideas and skills to help others take control of their financial future. Join a team that has received numerous awards for being a top place to work: TruStage awards and recognition The Communication Business Partner focuses on the role of assigned executive(s) and their value chain accountabilities in achieving enterprise goals and is responsible for activating and supporting TruStage enterprise business goals through effective communications strategies with internal and external stakeholders. The position works in close alignment with staff, executive and business unit leaders to develop communication strategies, plans and programs that support business goals and drive alignment and engagement with stakeholders - helping to achieve the company’s purpose, deliver its strategies and live its brand principles and values as the organization continues its commitment to growth. All in a complex hybrid environment where stakeholders may be in-person, virtual and most often both. The role is responsible for the development and execution of communication strategies that work in tandem with our marketing strategies to grow the company’s business through image and reputation management, thought-leading messaging platforms that drive employee and stakeholder engagement in ways that explicitly align with the company’s long-term purpose and principles.

Requirements

Bachelor’s degree in communication or equivalent work experience.
12+ years of related experience.
Experience in agency, corporate or highly regulated industry sector preferred
7+ years’ experience working in a senior communications role, holding progressively responsible leadership positions in broad-based communications function.
Innovative, strategic business partner with demonstrated expertise in developing and leading strategic communications plans to advance business objectives.
Exceptional oral and written communications skills.
Ability to give concise, compelling verbal presentations to senior decision-makers, and to respond quickly and thoughtfully to challenges and opportunities.
Demonstrated credibility, maturity and ability to provide strategic counsel, coaching and support to executives and senior business leaders.
Demonstrated ability to craft content for multichannel delivery, leveraging social media and digital channels to deliver on key business objectives.
Experience using generative AI, a significant plus.
Ability to handle complex, highly sensitive matters with the utmost in professionalism and confidentiality, ranging from staffing changes, crises, M&A actions and more.
Strong project planning, implementation, and measurement experience, including ability to manage a wide range of projects simultaneously and achieve desired results on time and within budget.
Highly developed critical thinking/analysis skills.
Exceptional relationship-building skills, including integrity, inclusiveness, empathy, courage, and collaboration.
Demonstrated ability to work collaboratively and inclusively in cross-functional teams to achieve desired business outcomes.

Nice To Haves

Ability to understand complex financial concepts, performance metrics, and key drivers well enough to translate them into clear, concise, audience appropriate messages.
Skilled at connecting quarterly results, cost structures, capital allocation, and operational drivers to broader business strategy in a way that is clear, accurate, and accessible for non-financial audiences.
Understands how earnings-related disclosure rules, regulatory requirements, and other compliance standards affect communication timing, content, and tone, Able to collaborate seamlessly with leaders across the organization to ensure message alignment across earnings materials, analyst briefings, investor presentations, and internal communications (including Board of Directors material).
Comfortable turning financial models, forecasts, and KPIs into clear, compelling visuals for board updates, earnings decks, and leadership presentations.
Understands the pacing, expectations, and pressures of financial calendar events—earnings prep, guidance updates, budgeting cycles, investor days—and can proactively support communications across each.

Responsibilities

Lead and measure effectiveness of communications strategies and plans for executive stakeholders.
Ensure that all communications at the business unit level consistently reflect business unit and enterprise goals, TruStage’s purpose, principles and values and adhere to brand standards and key messaging platforms.
Ensure communication strategies are forward-thinking, engaging, and support and enhance the company’s strategic direction.
Develop a comprehensive communications plan for assigned executive(s) and ensure that the executive's vision and messaging is aligned with the CEO's and is clearly and consistently communicated to all stakeholders.
Ensure delivery of internal and external executive communications (e.g., board meetings, employee forums, external forums, media, social media) and function-specific communication to employees (e.g., internal announcements).
Partner with HR to deliver consistent messages on the TruStage employment brand internally and externally and increase visibility of TruStage as an employer of choice.
Provide communications counsel to the executive(s), senior leadership team, and other business unit leaders. This includes regular participation in executive leadership team meetings to maintain close connection with key priorities and actions of the business unit as these provide important context for communications with all stakeholders.
Demonstrate strong skills in storytelling, writing and editing clear, concise, and compelling materials, speeches, and briefs – quickly and under pressure.
Stay current on advances in communications techniques, audience insights and change management best practices to inform and inspire audiences to action.
Enhance the executive’s image and reputation as an industry thought leader on issues of relevance to TruStage and its stakeholders.
Partner with marketing leaders to identify opportunities for the executive to develop and demonstrate thought leadership that supports and enhances the TruStage image and reputation.
Develop and deliver strategies for engaging stakeholders.
Lead the planning and preparation of business unit events (in-person and virtual) that require communication support and demonstrate the value of TruStage; these events include business area Town Hall meetings as well as periodic industry meetings hosted at our facilities or elsewhere.
Write executive's speaking points and materials for participation in enterprise and industry events.
Responsible for communication plan development and execution supporting change management and crisis response within assigned business units.
The above statement of duties is not intended to be all inclusive and other duties will be assigned from time to time.