Lead Commercial Roofing Repair Technician

MacDermott Roofing, Inc.•Livonia, MI

About The Position

We are seeking an experienced and dependable Lead Commercial Roofing Repair Technician to oversee and perform high-quality repairs across a variety of commercial roofing systems. This leadership role requires strong technical expertise in low slow commercial roofing systems such as Duro-Last, EPDM, torch down, metal, BUR and TPO, along with the ability to guide crews, manage service calls, and ensure work is completed safely and efficiently. At our company, our work is guided by five core values: Support Your Team, Do What’s Best for the Customer, Say/Do 100%, Always Improving, and Go Home Safe. We are looking for a leader who models these values on every job and helps develop others to do the same. A true team player who is willing to step up when our customers and teams needs them.

Requirements

5+ years of commercial roofing repair experience
Strong hands-on experience with Duro-Last, EPDM, Torch Down, metal, and TPO systems
Proven leadership or crew lead experience in roofing or a related trade
Excellent problem-solving and decision-making skills
Strong communication and customer service abilities
Customer service (professionally communicate with customers)
Ability to learn/use technology
Strong interpersonal skills that help you to collaborate in a team environment
Comfortable working at heights and in various weather conditions
Valid driver’s license with a clean driving record

Nice To Haves

OSHA certification (or willingness to obtain)
Experience managing service crews or multiple job sites
Knowledge of roofing installation and preventative maintenance programs
Takes initiative to see a problem and solve it

Responsibilities

Lead and support roofing technicians on service and repair jobs
Perform inspections, maintenance, and complex repairs on commercial roofing systems
Diagnose leaks, structural issues, and system failures, and implement effective solutions
Work with Duro-Last, EPDM, Torch Down (modified bitumen), TPO, and metal roofing systems
Ensure all work is completed to the highest quality standards and reflects 100% effort
Communicate directly with customers, providing clear recommendations that are in their best interest
Plan and coordinate daily job activities, materials, and manpower
Train and mentor team members, fostering a supportive and accountable team environment
Enforce safety protocols and lead by example to ensure everyone goes home safe
Accurately document work performed, including photos, reports, and service notes (utilizing the technology of our service management program)
Continuously look for ways to improve processes, efficiency, and team performance
Flexibility to work weekends when needed to make sure our customers are supported when they need us
Flexibility to fill in on an installation crew when needed