Lead Collector

Driven Brands Inc.•Charlotte, NC

32d

About The Position

Driven Brand’s Accounts Receivable Group is looking for a Driven Credit and Collections Lead who wants to make a difference! Reporting to the Manager of AR and supporting our Franchisee segment, this role leading daily collections activity, supporting collector performance, and driving timely cash recovery across the brand portfolio. This role serves as a working lead—handling a complex account portfolio while providing guidance, coaching, and escalation support to the collections team. This role is critical to driving cash flow, mitigating credit risk, and supporting a high-performing collections team across Driven Brands’ portfolio.

Requirements

Experience: 5 to 7 years’ experience in a B2B Credit and Collections environment.
Technical Expertise: Applied knowledge of credit and collections processes and procedures.
Proficiency in Microsoft Office Suite, including Excel (VLOOKUP, formulas, PivotTables).
Ability to prioritize multiple tasks and perform effectively in a fast-paced, deadline-driven environment.
Flexibility to adapt quickly to changing priorities and learn new, complex business processes.
Strong attention to detail and commitment to maintaining accuracy and process discipline.
Demonstrated professional maturity, strong interpersonal and communication skills, and ability to collaborate effectively across teams.
Ability to influence without authority and lead by example.
Effective negotiation skills with sound judgment and decision-making ability.

Nice To Haves

Advanced Excel skills for report building and complex data analysis.
Working knowledge of Oracle or similar ERP systems.
Associate or bachelor’s degree in business, Finance, Accounting, or related field preferred.
Oracle Systems Knowledge
Prior experience in a lead, senior, or mentoring role strongly preferred.
Experience in franchise, retail, automotive, or multi-brand environments preferred.

Responsibilities

Manage a portfolio of high-risk, high-balance, or escalated franchisee and fleet accounts.
Execute outbound collection efforts via phone, email, and written correspondence.
Negotiate payment arrangements, resolve disputes, and enforce credit terms in alignment with policy.
Support netting, offsets, payout holds, and escalation actions as required.
Serve as a subject-matter expert and day-to-day resource for collectors.
Provide coaching, guidance, and best practice sharing to improve individual and team performance.
Assist with onboarding and training new collectors.
Function as backup for the Collections Supervisor or Manager as needed.
Monitor daily collection activity, productivity, and results.
Track key metrics such as DSO, CEI, aging, promise-to-pay adherence, and recovery rates.
Identify risk trends and escalate concerns to leadership.
Partner with Cash Application, Billing, AR, Brand Operations, and Legal to resolve account issues.
Collaborate with Field Leadership on chronic delinquency and franchisee engagement.
Support compliance with franchise agreements and credit policies.
Manage escalations beyond team capability, resolving issues effectively and escalating to management as appropriate.
As well as to management for specific issues, such as Returns, Past Dues, Self-Pay vs. Draft, and Payment Plans.