Lead Collections Representative

At Suffolk Credit Union, we empower our members and strengthen our community by promoting financial wellness, transparency, and respect. Join us to enjoy comprehensive benefits, including health plans, lifestyle spending accounts, 401(k) matching, and support for work-life balance, along with employee engagement activities and opportunities for community involvement. Role Overview: As a Lead Collections Representative at Suffolk Credit Union, your primary responsibility is to oversee the collections process, including supervisory oversight of other Collections Representatives. This role involves managing delinquent accounts, negotiating payment arrangements, and ensuring compliance with policies and regulations. You will also process collections notices, assist members with collection-related concerns, and provide guidance on repayment options, all while fostering positive member relationships. Success in this role requires strong communication, attention to detail, and problem-solving skills to balance the credit union's financial objectives with exceptional service to our members and effective team leadership.