Lead Cloud Site Reliability Engineer

NICE•Sandy, UT

About The Position

The Lead Site Reliability Engineer is a senior technical leader responsible for elevating the reliability, availability, and operational maturity of our SaaS platform. This role sets engineering standards for the entire SRE organization, drives platform-wide initiatives, and leads the execution of cross-team, high-impact reliability projects. You will partner closely with SRE managers, engineering teams, platform owners, and incident/problem management to shape how reliability is built, measured, and continuously improved across all services.

Requirements

Bachelor’s degree in Computer Science, Information Systems, or equivalent experience.
6+ years in SRE, platform engineering, or cloud reliability roles.
Expert-level proficiency in public cloud ecosystems (AWS, GCP, Azure).
Advanced programming/scripting experience (Python, Go, Java, or similar).
Deep experience with monitoring, automation, CI/CD, and observability tools.
Proven success leading complex cross-functional engineering initiatives.
Outstanding communication skills for both technical and executive-level audiences.

Nice To Haves

Experience defining SRE organizational standards or building an SRE practice.
Hands-on experience with Kubernetes, microservices, Terraform, or Ansible.
Strong background in distributed systems and fault-tolerant architectures.

Responsibilities

Define, maintain, and evangelize SRE standards, frameworks, and best practices across the entire SRE organization.
Establish consistent patterns for SLI/SLO design, observability instrumentation, incident response, readiness reviews, and postmortem quality.
Partner with architecture and engineering leadership to ensure reliability is embedded in solution design.
Lead multi-team efforts to reduce toil, improve quality, and increase service resilience.
Lead large-scale, strategic SRE initiatives requiring alignment across multiple SRE and engineering teams.
Serve as the technical owner for cross-functional reliability projects—including scope, timelines, and technical decisions.
Provide deep technical guidance on cloud architecture, distributed systems reliability, and automation patterns.
Create advanced observability dashboards and distributed tracing solutions to provide visibility across product lines.
Automate manual operational processes to eliminate toil and increase efficiency across teams.
Lead and mentor engineers in performance analysis, capacity planning, and reliability-focused system design.
Drive consistency and maturity in monitoring and alerting implementations across services.
Oversee and elevate blameless incident response and ensure high-quality postmortems across SRE teams.
Partner with Incident & Problem Management to identify systemic weaknesses and lead long-term remediation.
Provide highest-tier on-call leadership for critical incidents, guiding teams in improving MTTR and outage prevention.
Mentor senior and mid-level SREs, uplift team capability, and provide technical coaching and training.
Review complex engineering work and provide robust, actionable feedback.
Help teams develop and adopt operational playbooks, engineering processes, and shared troubleshooting libraries.