Lead Clinical Solutions Specialist

Baxter International Inc. • Raleigh, NC

5d • $104,000 - $143,000

About The Position

This is where your work makes a difference. At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond. Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results. Here, you will find more than just a job—you will find purpose and pride. Your role at Baxter: The Clinical Solutions Architect (CSA) provides Subject Matter Expert (SME) support to our sales partners by designing and quoting the technical, functional, and clinical capabilities of Baxter’s Care Communications product portfolio. The portfolio includes Nurse Call Systems, Real Time Location Systems (RTLS), Patient Engagement Systems, Clinical Communication and Collaboration Systems, Alarm and Alert Management and Medical Device Integration. Together these internally developed, and third-part products and solutions are focused on a vision of unifying the software platform to drive workflow efficiency, improve patient outcomes, patient care, patient safety and strengthen patient engagement. Your team: The product(s) this team, and this role, focuses on are Nurse Call, RTLS and Patient Engagement Systems. This role is part of the Clinical Solutions Architect Team that provides regional coverage throughout the United States, while also providing cross-region support during deal opportunity peaks. This role reports to the Clinical Solutions Architect Manager.

Requirements

• Bachelor’s Degree (BS) in healthcare, computer science, IT or other relevant fields, or a minimum 5 years in a sales engineer, implementation engineer, system administrator, architect, or project management role preferably in the healthcare industry.
• Familiarity with clinical technology systems that support patient care and patient safety initiatives.
• Familiarity with and ability to read and understand complete construction drawings, including architectural, structural, FEE, IT and MEP scope
• Ability to work to deadlines, manage workload accordingly through prioritization, possess a high level of accuracy and attention to detail.
• Excellent communication (written and oral) and interpersonal skills

Nice To Haves

• Understanding of clinical workflows, a plus.
• Experience with a general contractor, electrical contractor or low-voltage contractor, a plus.
• Knowledge of IT network, servers, and infrastructure a plus.
• Experience estimating multiple scopes, with the capability of building conceptual estimates.
• 3+ years of BIM experience in healthcare construction, IT healthcare low-voltage industry or similar is preferred.
• 3 years of progressive experience in AutoCAD.

Responsibilities

• Collaborate with Sales partners to define scope of solution that aligns with Customer needs and expectations of Baxter Care Communications portfolio.
• Partner with key internal stakeholders to deliver first pass yield of Nurse Call Solution Designs and Quotes.
• Conduct onsite facility walkthroughs to validate in scope clinical and ancillary departments to facility provided drawings.
• Review proposed solution design with internal and external customers to ensure accuracy and breadth of scope.
• Foster positive relationships with internal stakeholders during the process of developing Statements of Work, Quotes, Change Order, Concessions from inception to closure.
• Develop and maintain Statement of Work language to support project initiative(s).
• Provide supporting deal documentation to Order Management, Service Delivery Teams, etc.
• Assist with internal and external customer communication, education, and presentations.
• With a mindset of continuous improvement, identify, support, and promote opportunities to improve Solution Design & Quoting process(es) that supports internal and external expectations while not compromising on quality.
• Other duties, as assigned.

Benefits

• Baxter offers comprehensive compensation and benefits packages for eligible roles.
• Our health and well-being benefits include medical and dental coverage that start on day one, as well as insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance.
• Financial and retirement benefits include the Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount, and the 401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching.
• We also offer Flexible Spending Accounts, educational assistance programs, and time-off benefits such as paid holidays, paid time off ranging from 20 to 35 days based on length of service, family and medical leaves of absence, and paid parental leave.
• Additional benefits include commuting benefits, the Employee Discount Program, the Employee Assistance Program (EAP), and childcare benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level