Lead Clinical Pharmacy Technician

Thrifty White Pharmacy-posted 2 months ago
Full-time
Maple Grove, MN
251-500 employees
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The Clinical Pharmacy Technician supervises a team of pharmacist(s), technician(s) and other support staff in administering and completing clinical services. Supports the pharmacy team by performing both traditional dispensing duties and expanded clinical responsibilities that enhance patient care. This role focuses on patient engagement, medication management, and collaboration with pharmacists to improve health outcomes in all settings including but not limited to community, long-term care and specialty services. Seeking candidates interested in expanding professional role beyond dispensing into patient-centered care and clinical service delivery.

  • Provides a pharmacy atmosphere and excellent customer service to develop and maintain patient and employee loyalty.
  • Welcomes partnership of management to leverage tools, reports, and processes to exceed sales goals.
  • Leads team to meet and exceed financial goals including payroll, sales, and clinical service expectations.
  • Leads team by modeling, coaching, and maintaining high standards in patient service.
  • Organizes and directs workflow.
  • Provides professional services to customers by presenting a positive image of the pharmacy and store while leading by example.
  • Manages pharmacy according to state, federal and company regulations to ensure compliance.
  • Maintains clean, neat, and well-organized pharmacy.
  • Develops and follows up on long term care (LTC) business through immediate communication and attention to the needs of the nursing homes, group homes and assisted living residences.
  • Fosters development of the pharmacy business.
  • Supports cross-functional teams by modeling, coaching, and maintaining high standards in patient service.
  • Assist pharmacists in the delivery of clinical services, including but not limited to Medication Therapy Management (MTM), Comprehensive Medication Management (CMM), Comprehensive Medication Reviews (CMRs) and Targeted Medication Reviews (TMRs), Immunization support and documentation, Point-of-care testing, Remote patient monitoring, Chronic disease management initiatives.
  • Perform administrative tasks related to clinical services, including scheduling, billing, and maintaining compliance with regulatory requirements.
  • Conduct patient outreach for medication synchronization, adherence programs, and clinical follow-up.
  • Gather and document patient health information to support clinical decision-making.
  • Work collaboratively with clinical teams to accomplish clinical services in an efficient manner for patient and team.
  • Assist patients in connecting with community resources.
  • Assist with other clinical duties such as prior authorizations, patient messages, benefits investigations, etc.
  • Educate patients on proper medication use, adherence strategies, and self-care practices within scope of practice.
  • Serve as a patient advocate and ensure appropriate, reliable and consistent patient care is provided by clinical team.
  • Coordinate with providers, nurses, and other healthcare professionals as part of the care team.
  • Actively contribute to quality improvement initiatives and performance metrics related to patient care and clinical services.
  • Address open quality gaps with patients and work collaboratively with patient towards closure of those gaps.
  • Strong communication skills with ability to engage and build rapport with patients and healthcare providers.
  • Detail-oriented with excellent organizational and documentation skills.
  • Comfortable using pharmacy technology platforms, clinical documentation systems, and data reporting tools.
  • Consult with the clinical staff and ancillary department staff to eliminate barriers to efficient delivery of care.
  • Participate in regular team meetings, staff meetings and quality improvement projects to improve patient care.
  • Support pharmacy operations by assisting with prescription processing, filling, inventory management, and insurance troubleshooting when needed.
  • Graduation from a high school or GED equivalent required.
  • Must be age 18 to work as a technician.
  • Current state certification and/or registration as a Pharmacy Technician (CPhT preferred) or willingness to complete required training and certification.
  • Prefer one year experience in a similar position requiring leadership and clinical services knowledge.
  • Completion of pharmacy technician school desirable.
  • Prior community pharmacy experience strongly preferred.
  • Strong communication skills with ability to engage and build rapport with patients and healthcare providers.
  • Detail-oriented with excellent organizational and documentation skills.
  • Comfortable using pharmacy technology platforms, clinical documentation systems, and data reporting tools.
  • Willingness to receive Community Health Worker Training.
  • 401(k)
  • Competitive salary
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Profit sharing
  • Training & development
  • Vision insurance
  • Wellness resources
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