Lead Clinical Nurse

Kaiser Permanente • Halethorpe, MD

110d

About The Position

To support the Clinical Coordinator in providing high quality customer service for both internal and external customers. The position involves providing direct patient care, triaging member calls, making patient call-backs for providers, performing patient teaching, and assisting with procedures based on provider orders and applicable regulatory laws. The role also includes coordinating patient care for hospital admissions, specialty referrals, IV Care for AHC, new mom assessment protocol (OB), MCCP (Peds), and ancillary support departments. Additionally, the position requires making monthly staffing schedules and day-to-day work assignments to department staff, assessing workloads, and making special assignments during peak and slow periods. The individual will collect and code department time sheets, call in staff to meet minimum staffing requirements, authorize overtime, coordinate with other clinical teams to cover staff shortages, and process provider schedule changes when delegated by the Clinical Coordinator. The role also involves handling difficult and problematic work situations, serving as a resource for other staff members, orienting new staff, identifying staff needs for training, and providing in-service training as needed. The individual will perform special projects as assigned by the Clinical Coordinator, provide feedback for staff performance, assist in the development and revision of department procedures, and perform other related duties as directed.

Requirements

• At least one (1) year of current experience in HMO or ambulatory setting with emphasis on patient education.
• Experience in IV Therapy.
• Credentials from the primary work state are required at hire.
• Registered Nurse License (Virginia) within 6 months of hire.
• Registered Nurse License (Maryland) within 6 months of hire OR Compact License: Registered Nurse within 6 months of hire.
• Registered Nurse License (District of Columbia) within 6 months of hire.
• Proficiency in the use of applicable computer software.
• Demonstrated effective interpersonal and communication skills.
• Demonstrated knowledge of clinical systems and processes.

Nice To Haves

• Previous experience in a leadership role.
• BSN is preferred.

Responsibilities

• Provides direct patient care.
• Triages member calls.
• Makes patient call-backs for providers.
• Performs patient teaching.
• Performs and assists with procedures based on provider orders.
• Coordinates patient care for hospital admissions and specialty referrals.
• Manages IV Care for AHC and new mom assessment protocol (OB).
• Handles MCCP (Peds) and ancillary support departments.
• Makes monthly staffing schedules and day-to-day work assignments.
• Assesses workloads and makes special assignments during peak and slow periods.
• Collects and codes department time sheets.
• Calls in staff to meet minimum staffing requirements and authorizes overtime.
• Coordinates with other clinical teams to cover staff shortages.
• Processes provider schedule changes when delegated by the Clinical Coordinator.
• Handles difficult and problematic work situations.
• Serves as a resource for other staff members.
• Orients new staff and identifies staff needs for training.
• Provides in-service training as needed.
• Performs special projects as assigned by the Clinical Coordinator.
• Provides feedback to Clinical Coordinator for staff performance and work habits.
• Assists in the development and revision of department procedures.
• Performs other related duties as directed.

What This Job Offers

• Job Type: Full-time
• Industry: Ambulatory Health Care Services